Customer Service Professional Experience
Resume:
CURRICULUM VITAE
T.VEDHAVATHI
Doddenekundi,Karthik Nagar Mobile: +91-720*******
Bangalore,
Karnataka - 560037. Email:********@*****.***
Objective
To work in a competitive & challenging position, where my skills and potentials are utilized along with expanding my areas of knowledge, thereby contribute towards the growth of the organization through hard work and perseverance.
Academic profile
M C A(Master of Computer Applications) with 64% aggregate From OSMANIA UNIVERSITY,HYDERABAD in September-2010
B.Sc (MPS) with 77% aggregate From SK University in March-2007
Intermediate(MPC) with 52% aggregate From Board Of Intermediate in March-2004
S.S.C with 55% aggregate From Board Of Secondary Education in March-2001
Professional experience
Worked as a Customer support Associate in First source Ltd Chennai for 18 months i.e. from November 2010 to May 2012 for domestic bpo voice process.
Worked as Lecturer and lab assistant in Sri Sreenivasa Institute Of Management from June 2012 to February 25th 2013.
Worked as Process Analyst in Fidelity National Finance from March 03rd 2013 to August 08th 2014.
Worked as a HR Executive in Nusecond Technologies PVT LTD from April 17th 2016 to June 05th 2017.
First source Ltd Chennai Customer support Associate
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Sri Sreenivasa Institute Of Management Lecturer and lab assistant
Perform laboratory tests including pre- and post-analytic phases
Prepare samples/specimens
Produce accurate and reliable data and interpret results
Follow methodologies in carrying routine tasks
Research relevant topics and gather information/data
Adhere to correct procedures, policies and health/safety guidelines
Keep abreast of all industry developments and best practices
Document all activities, record results and insert/retrieve data
Maintain work area and equipment
Provide administrative assistance
Fidelity National Finance Process Analyst
Develop and produce a mortgage portfolio for the commercial or consumer market.
Analyze financial information including operating statements and net worth statements to determine appropriate loan size, terms, and pricing.
Review various reports including appraisals, environmental documentation, and engineering reports to determine compliance with investor requirements.
Evaluate mortgage loan requests in order to approve or deny applications.
Determine property values based on appraised market prices and the borrower’s credit worthiness.
Administer mortgage and other secured loan products as per approved amount levels and in accordance with lending policies.
Investigate credit ratings with credit bureaus and reporting agencies.
Submit regular credit and loan consumption reports to management.
Visit borrower properties and homes for verification and evaluation
Nusecond Technologies PVT LTD HR Recruiter
Develop and execute recruiting plans.
Network through industry contacts, association memberships, trade groups, social media, and employees.
Develop and track measurable facets of the recruiting and hiring process so that the processes are transparent and measurable. Set continuous improvement goals.
Coordinate and implement college recruiting initiatives.
Administrative duties and recordkeeping.
technical proficiency
Operating Systems : MS-DOS, Windows, Linux.
Languages : C, C#.Net
Packages : MS-OFFICE
Technologies : ASP.NET
Database : SQL SERVER
Personal Skills
Ambitious, hardworking and committed to excellence
Ability to understand and learn things faster
Passionate to learn and an active team facilitator.
Personal Details
Name : T.VEDHAVATHI
Husband Name : G.V.SATISH KUMAR
Nationality : Indian
Date of Birth : 15th JULY, 1986
Known Languages : English, Telugu,Kannada and Tamil.
Marital Status : Married
Mobile : +91-720*******
Declaration
I do hereby declare that the above-mentioned information is true and correct to the best of my knowledge.
Date:
Place: (T.VEDHAVATHI)
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