Manager Microsoft Office

Katrina Rockmore

Philadelphia, PA *****

*****************@*****.*** - 215-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Call Center Agent

Solar Media Team - Work at Home - January 2015 to Present Receiving incoming calls from individuals who's interested in solar panels on their roof, script reading, transferring calls to solar appointment setters, qualifying potential customers for solar energy programs, returning calls when necessary.

Service Coordinator/Case Manager

Care365 - Philadelphia, PA - February 2015 to June 2017 Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered Handle case assignments, draft service plans, review case progress and determine case closure Help clients achieve wellness and autonomy

Facilitate multiple care aspects (case coordination, information sharing, etc) Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options

Develop effective working relations and cooperate with medical team throughout the entire case management process

Arrange abeyances with social services, health and governmental agencies Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction Record cases information, complete accurately all necessary forms and produce statistical reports Promote quality and cost-effective interventions and outcomes Assess and address motivational and psychosocial issues Adhere to professional standards as outlined by protocols, rules and regulations Virtual Assistant

Virtual VA Staffing LLC - Concord, NC - January 2011 to September 2014 Manager: Chris Karnes

Duties: Communicating written and oral to investors, home buyers/sellers, Preparation of invoices, Documenting lead information for investors on excel spreadsheets, Property search, and marketing material Administrative Assistant

Seeds for life properties LLC - San Francisco, CA - April 2010 to November 2013 Responsibilities

Served as first point of contact in handling agent inquiries; and maintained all filing systems; and ensured prioritizing client care.

Managed to cover front desk in time of need.

Ensured to deal with confidential information carefully. Maintained and distributed agents and vendors contact lists. Skills Used

Familiar with all office equipment’s, Microsoft office and systems software. Ability to coordinate and effectively handle multiple tasks efficiently. Good verbal and communication skills to assist clients, vendors and agents in a professional manner. Ability to work well with a variety of people and personalities. Ability to handle highly sensitive information in a strictly confidential manner Skilled at answering phones, mailing, binding, power point presentations, filing, faxing, ordering supplies, property search, and emailing

Virtual Assistant

247/ Virtual Assistant - Atlanta, GA - March 2010 to November 2013 Owner/Manager: Stephen Pachikara

Duties: Scheduling patient appointments, Preparation of accurate reports using Microsoft office applications, Developing and maintaining efficient and confidential administrative support to the principal of the practice, Maintaining open communication with the principal of the business and medical office staff, Ensure assigned tasks are completed within specified timeframe and with a minimum number of errors or omissions, Delivering high standard of communication both written and oral through emails, calendar data, phone calls and document sharing on the web

Office Assistant

Progressive Home Health Care - Raleigh, NC - August 2000 to February 2009 Owner/Manager: Lisa Manely

answer phones and transfer to the appropriate staff member take and distribute accurate messages greet public and clients and direct them to the correct staff member coordinate messenger and courier service receive, sort and distribute incoming mail monitor incoming emails and answer or forward as required prepare outgoing mail for distribution fax, scan and copy documents maintain office filing and storage systems update and maintain databases such as mailing lists, contact lists and client information retrieve information when requested update and maintain internal staff contact lists co-ordinate and maintain staff administrative records such as staff parking, staff phones and company credit cards type documents, reports and correspondence organize travel arrangements for staff co-ordinate and organize appointments and meetings assist with event planning and implementation monitor and maintain office supplies ensure office equipment is properly maintained and serviced perform work related errands as requested such as going to the post office and bank keep office area clean and tidy

EDUCATION

Associate's in Medical Transcription

Kaplan University

2011 to 2013

High School Diploma in Education

Turner County High School

1990 to 1994

ADDITIONAL INFORMATION

I have the proficiency and drive to be a leader in different business industries. Being in the Virtual assistant field has enabled me to communicate effectively with clients and customers both verbally and through writing. In addition I have strong organizational skills am able to multi- task without confusion. As a professional I always make sure everything I prepare is error free, I have basic knowledge in advertising, marketing, and public relations these are a few of the skills I will use to help grow your business. I'm a calm individual, who is able to work under pressure without panicking in situations. I'm internet savvy, knowledge in Microsoft office, Web skills, and Email communications and etc. I'm seeking a long-term, stable position where I can help business grow using my advanced knowledge.

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