Software Engineer Management

***************@*****.*** +1-970-***-****

**** ****** **., *** #***, Fort Collins, Colorado, US

Looking for Software Engineer work with an organization that prioritizes client support, critical thinking and communication to achieve technology and computer science goals

B.E. Computer Engineering with 4+ years of experience as a Sr. Software Engineer in Telecom domain

Worked with British Telecom client in UK and India,

Expert in Application Support with strong project management skills and client communication

Hands on experience on working with Unix, Linux, SQL, PL/SQL, WebLogic amongst others

Analytical and creative thinker with ability of effective problem management and incident resolution

Conferred with different awards like “Pat on the back” and “Bravo” by Tech Mahindra

Conferred with “Pride” award by British Telecom client and received numerous “Thanks” e-cards like “Thanks for being service-obsessed”, “Thanks for living our values” and so on

Represented Tech Mahindra India (my employer) at the British Telecom (BT) Mobile launch at London.

Tech Mahindra 2012 –2016

Tech Mahindra is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry.

Worked for British Telecom (BT) client for 4 years on various applications like Order Fulfillment System (OFS), Batch File Transfer Application (BAFTA) and Order Status, Completion and Reporting (OSCAR)

Roles and Responsibilities

Offshore Application Lead, Pune, India Jul 2015 – Dec 2016

oIncident Management - drive SLA reduction initiative

oProblem Management – perform Root Cause Analysis (RCA)

oPerform bulk recovery

oChange Management

oPerform Disaster Recovery (DR) site switch over

oDrive Automation initiative to reduce manual effort and faster resolution of incidents

Onsite Application Lead, Glasgow & Belfast, UK Nov 2014 – Jun 2015

oMoved to UK to support and drive British Telecom (BT) Mobile launch.

oWork directly with clients in managing their requests, understanding the requirements and translating functional requirements to technical specifications through hands-on analysis

oCoordinate with onsite and offshore team for development

oDevelop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.

oHandle business critical faults

oGather and analyze issues, prioritizing key topics and identifying approach for resolution

oProduction Deployments

oProvide 24*7 support for major crash/ cluster/ business changes required on highest priority

Software Engineer, Pune, India May 2012 – Oct 2014

oService management - request fulfillment

oIncident management - ticket resolution and recovery

oChange management – Change Approval Board (CAB) approvals, co-ordination with different stakeholders and teams.

oCreate change deployment plans

oCoordinate with Service management and other ASG support teams

oPerform the routing health checks and ready for business checks

Operating systems: Oracle Solaris 8, Red Hat Linux (RHEL) 6, Windows 7, Windows 10.

Databases: MS SQL 2008, Oracle 10g, PL/SQL

Languages: Shell Scripting, Java

Applications: BEA weblogic 10, Citrix, Bridge Clarify, Apache

Oracle Certified Professional OCP (Oracle 10g) – Database Administrator (2011)

Multiple trainings & certifications at AMA (Ahmedabad Management Association, India) for personality development, fast reading and smart learning, Mind power for students, Effective Speaking – Study Skills Workshop.

15-days Campus Connect Program under the academia-industry initiative by E-Infochips, Ltd., India (2008)

Gujarat University, India - BE Computer 2007 – 2011

Organized national level College Symposium as Event President in 2011

Played for college at national level (India) Lawn Tennis tournament in 2008

Played for college at national level (India) Badminton tournament in 2008

Played for Gujarat state at national level (India) U19 Volleyball tournament in 2004

US Work Permit:

EAD Class A18 (Valid Until May 24th, 2019)

Strengths:

Communicating, critical thinking, learning agility, leadership, listening, prioritizing tasks, punctuality, team work skills.

Weakness:

Aggressive, impulsive

Contact this candidate