Sales, Training, Customer Service

Steve Marose

********@*****.***

Versatile sales & management professional and Air Force veteran with broad experience in sales, training, and employee coaching & development. Promoted and adapted into varied roles within an advertising startup to help drive the company’s financial success

Sales & Business Development Microsoft Excel & Word

Lead Generation Adobe Photoshop

Written & Oral Communication Skills 10-key Data Entry

Sales Training & Coaching PowerPoint Presentations

Customer Service/Support CRM Systems

Classroom Presentation/Facilitation Social Media Platforms

Professional Experience

Datasphere Technologies Bellevue WA 2010-2017

Sales Trainer Mar 2015 – May 2017

Delivered and implemented training initiatives and skills development to on-board new account executives through a recurring 2-week program as one of 2 trainers in an inside B2B phone sales environment

Trained and coached 128 new account executives in 2015 (average class size 6 reps) and 109 new hires in 2016 (average class size 5 reps) who generated over $1M in sales in first 4 weeks

Led continuing education classes and performed call barging & coaching for existing sales reps

Ad Creation Team Lead Apr 2013 – Mar 2015

Managed & developed team of 6 multimedia producers in ad creation (profiles, banners, montage videos) including regular training presentations on communication skills and Photoshop best practices

Seamlessly managed team and workloads through several system enhancement implementations, process changes, and employee role evolution

Coached/developed team of 5 Ad Creation Managers as ACM Team Lead via call monitoring, 1-on-1 feedback, and team training presentations

Ad Creation Coordinator/Manager Nov 2011 – Apr 2013

As ACM, onboarded new customers and managed customer/producer communication and quality review throughout the ad creation process

Promoted to specialized ACM role for high profile product lines (elevator videos & news “billboards”)

As ACC, created nearly 1000 visually appealing digital advertising packages for small businesses, including ad banners in Photoshop and drafting ad copy for business profiles

Account Executive Nov 2010 – Nov 2011

Promoted small businesses in an inside B2B sales role through hyperlocal online advertising in markets throughout US, generating over $250k in ad revenue

Prospected and self generated leads to contact small business owners in markets nationwide via phone

Averaged over 200 daily metrics (dials + talk time) and 110% of monthly sales quota

One of top 20 reps (out of 120) in monthly sales for September 2011, hitting nearly 200% of quota

Wyndham Vacation Ownership Redmond WA 2010

Upgrade Sales Representative Apr 2010 – Nov 2010

Sold current timeshare owners additional ownership levels over the phone

Top new rep in May, with almost $80K in sales in first 3 weeks on phone

Scotts Lawnservice Kirkland WA 2007-2009

Sales Supervisor, Territory Svc Rep Jan 2007 – Jun 2009

As sales rep, pursued sales leads & provided quotes to acquire new lawn and landscape customers

Promoted to sales supervisor in Jan 2009, managed 2 other sales reps and drove customer growth in difficult economy

Assisted in production as a territory service rep, serviced customers by providing professional turf and landscape treatment, fully licensed by WSDA as a commercial applicator and pest control operator

Additional Work Experience

Western Horticultural Products Outside Broker Sales 2006

Minter’s Earlington Greenhouse Retail Nursery Manager 2000 – 2006

Aetna US Healthcare Claims Examiner/Provider Relations 1992 – 2000

United States Air Force Aircraft Maintenance Officer 1988 – 1991

Education & Certifications

Pacific Lutheran University Bachelor of Arts – Chemistry 1987

National Assoc of Pharm Sales Reps Certified National Pharmaceutical Rep 2010

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