Manager Customer Service

Eduardo A. Ortega

**** *. ******* ***. *******, CA. 91762

Cell: 951-***-**** • Email: *********@*****.***

LinkedIn: https://www.linkedin.com/in/eddie-ortega-a0238a2a

PROFILE

I am a self-starter with an aptitude for facilitating, managing, learning quickly; and pride myself on maintaining a good rapport with fellow employees and upper management. A skilled multitasker, I function well in a high-paced environment, maintaining attention to detail and producing results in a timely manner. In addition, I am 100% fluent in both English and Spanish with the ability to cross-talk between languages with ease. With an extensive background in staffing as well as a variety of customer service fields, I feel certain that I can deliver the range and level of professionalism and performance desired by a potential employer.

WORK HISTORY

Gamechanger Charity Support Manager/Account Manager January, 2015 – Present

27128 B Paseo Espada #604 Customer Service Manager

San Juan Capistrano, CA. 92675

Responsibilities Support Manager/Customer Service Manager

Ecommerce: order fulfillment, billing questions, order tracking, inventory control, returns, refunds, identifying fraud

Correspondence: point of contact via email, phone calls, in person at events, Skype, go to meeting

Social media: Manage Facebook and Twitter accounts, respond to questions and manage all posts

Donations: Coordinate all donations either monetary or actual items donated

Responsibilities Account Manager

Client retention: Reach out to current clients via email, phone call, Skype, go to meeting as well as in person this includes video game and peripherals publishers and developers to advise on upcoming events and secure donations for prizes or giveaways

Establish new client relationships via email, phone call, Skype, go to meeting as well as in person to discuss our charity and advise upcoming events, create events that will benefit Gamechanger as well as the clients, in addition I am responsible for all communications in Spanish.

Partnership Staffing Personnel Supervisor/Recruiter April, 2017 – Present

2850 E. Rialto Blvd #203

Rialto, CA. 92376

Responsibilities

Recruiting for all open positions, short term and temp to perm positions, this includes light industrial, clerical, skilled industrial and driver positions

Data enter into systems(Carvin and Walley)

Payroll processing

Opening and closure of office daily

Assist with safety walk through

Kamran Staffing/Pentel of America Onsite Manager/Safety Manager July, 2015 – December, 2015

601 S Milliken Ave

Ontario, CA 91761

Responsibilities Onsite Manager

Manage over 100 employees 1st and 2nd shift, walk the floor daily in order to manage staff and meet with all managers

Process and submitting payroll, running and editing daily exceptions report, adding all new starts to time clocks

Onboarding all new starts, running background checks, processing drug screens, orientations and safety training

Process and submit all daily reports to client, attend and run weekly safety meetings for my client as well as other Kamran clients as needed as well as attend the weekly management meeting

Train the trainer certified, certify all new starts on all machinery (Cherry Picker, EPJ, Stand up, Sit down and Clamp fork lifts as well as scissor lifts)

WORK HISTORY – Continued

Eduardo A. Ortega Resume Page 2

Peoplenow/Centric Brake Parts Onsite Manager/Safety Manager August, 2014 – June, 2015

14528 Bonelli St.

City of Industry, CA. 91746

Responsibilities Onsite Manager

Manage over 250 employees 1st, 2nd and 3rd shift, manager my admin/recruiter, walk the floor daily to insure safety policies as well as manager staff and to meet with departments leads, supervisors and mangers

Process and submitting payroll, running and editing daily exceptions report, adding all new starts to time clocks

Onboarding all new starts, interviewing, running background checks, processing drug screens, orientations and safety training, set up and attend all job fairs with EDD, recruit for warehouse, clerical as well as class A drivers

Process and submit all daily reports to client, attend and run weekly safety meetings as well as other attend the weekly management meeting

CRS/Diamond Staffing Staffing Specialist November, 2013 –July, 2014

10106 Indiana Ave.

Riverside, CA, 92503

Responsibilities Staffing Specialist

Recruit, interview and evaluate all new candidates, run E-verify, back ground checks and drug screens in house, data entry of all applicants in Coasts as well as Eempact, set up candidates in Timerack

Process payroll, arrival calls, communicate to client on candidate call offs and late starts from office voice mail as company cell phones as well as communicate with client on any missing time cards or punches, update open orders

Communicate with team on ASAP orders as well as new and pending orders, handle opening office procedures as well as end of day office closing procedures, deliver pay checks to clients on Fridays

Call current client list to market potential candidates as well as reaching out to clients for any upcoming needs, run monthly safety meetings for clients as well as safety walk through

Play N Trade Franchise, Inc. Administrative Franchise Manager January, 2009 – August, 2013

1330 Calle Avanzado #2 Customer Service Manager & Tournament Director

San Clemente, CA. 92673

Responsibilities Administrative Franchise Manager/ Customer Service Manager/Tournament Director

Walking all franchises through onboarding process from day one the next 18 months after they open their doors, this includes introducing them to management and team, setting them up with vendors, store build out companies, POS installation and setup, initial point of contact with our support team to ensure a smooth and worry free experience

Coordinate all communications as their primary point of contact for corporate office and all departments by setting up conference calls via Skype and go to meeting were we discuss status of their opening as well as upcoming events, facilitate all franchisee conference calls with corporate

Manage ecommerce, update orders status from our website, respond to all customer inquiries, handle any order cancellations and refunds, assist with any fraud charges

Manage all customer service related communications via incoming phone calls, email, website inquires, Facebook and Twitter questions, as well as handle any complaints

Manage company national tournaments, schedule local and national tournaments with franchisee stores, work closely with publishers to set up prize packages for local and national prizes, handle all social media in regards to promoting tournaments, work with franchisees on best practices for implementing local tournaments as well as how to participate in national tournaments

GED August, 2008 - January, 2009

After being laid off by my previous employer due to a corporate buy-out, I spent the necessary time to obtain my GED and my commercial driver's license.

Abigail Abbott Staffing Staff Supervisor August, 2007 - August, 2008

Lake Forest, CA

Responsibilities Staffing Supervisor

Recruit, interview and evaluate all new candidates, run E-verify, back ground checks and drug screens in house, data entry of all applicants

Process payroll, arrival calls, communicate to client on candidate call offs and late starts from office voice mail as company cell phones as well as communicate with client on any missing time cards or punches, update open orders

Communicate with team on ASAP orders as well as new and pending orders, handle opening office procedures as well as end of day office closing procedures, deliver pay checks to clients on Fridays

Call current client list to market potential candidates as well as reaching out to clients for any upcoming needs

WORK HISTORY – Continued

Eduardo A. Ortega Resume Page 3

Snelling Staffing Services Onsite Staffing Manager/Sweet Life May, 2006 - August, 2007

8700 Warner Ave. Staffing Manager/Corporate Office

Costa Mesa, CA. 92708

Responsibilities Onsite Manager

Manage over 300 employees 1st, 2nd and 3rd shift, manager my admin/recruiter, walk the floor daily to insure safety policies as well as manager staff and to meet with departments leads, supervisors and mangers

Process and submitting payroll, running and editing daily exceptions report, adding all new starts to time clocks

Onboard all new starts, interviewing, running background checks, processing drug screens, orientations and safety training, recruit for warehouse, clerical positions, coordinate with branch office regarding client needs

Process and submit all daily reports to client, attend and run weekly safety meetings as well as other attend the weekly management meeting

Abbots Labor Link Sr. Staffing Supervisor September, 2001 - April, 2006

Irvine, CA

Responsibilities Sr. Staffing Supervisor

Process and submitting payroll, running and editing daily exceptions report, adding all new starts to time clocks

Onboard all new starts, interviewing, running background checks, processing drug screens, orientations and safety training, recruit for warehouse and culinary positions

Communicate with team on ASAP orders as well as new and pending orders, handle opening office procedures as well as end of day office closing procedures, deliver pay checks to clients on Fridays

Call current client list to market potential candidates as well as reaching out to clients for any upcoming needs

SKILL SETS & SYSTEMS

Management

SalesForce Administrator

Meeting facilitator

Podio Moderator

Teamwork Analytics

Microsoft Word and Excel

Outlook

Internet Explorer

Citrix Go-To-Meeting

Onsite Management

Customer Service

Eempact

e-verify

Novatime

Logitech

Carvin

Citrix Go-To-Webinar

Staffing and Recrutiing

Collections

Coates

Timerack

Timeco

Jantek

Wally

References available upon request

Contact this candidate