Customer Service Administrative Assistant

Jenny Zhong

Edmonton, AB T*G *C* • 587-***-**** • ********@********.**

EXPERIENCE SUMMARY

Experienced professional in marketing, finance, accounting, non-profits, and research administration. Motivated individual who seeks comprehensive solutions. Communicative and personable, demonstrates ability to learn quickly, and applies accounting knowledge and technical skills into consistent results. Manages an aggressive schedule and demonstrates leadership capabilities. Aptitude for quantitative data analysis, professional communications, and project management.

Areas of Expertise

• ASPE & IFRS Standards • Financial Reporting & Analysis • Professional Communications

• Auditing & Bank Reconciliation • Prospecting & Cold Calling • Strong Interpersonal Skills

• Tax Accounting • Conflict Management • Team Leadership & Mentorship PROFESSIONAL EXPERIENCES

CHINA MCC5 GROUP CORP. LTD, ChengDu, China, May to August 2015 Bookkeeping Intern

• Accurately entered data into the company’s accounting system, updated and maintained various clients’ records and files, and assisted the bookkeepers to reconcile accounts, verified information given to and received from accounts payable and receivables

• Demonstrated superior attention to details and organization skills by carefully reviewing all data entries performed by other bookkeepers, corrected mistakes that saved $50,000 CAD for the clients

• Designed various Customer Satisfaction Questionnaires to clients, compiled all results and informed the owner of process improvement which enhanced client satisfaction by 30% LEADERSHIP EXPERIENCES

UNIVERSITY OF ALBERTA ENERGY CLUB, Edmonton, AB, April 2016 to May 2017 Vice President, Finance

• Provided leadership in and worked closely with club executives in performing long-term financial planning and analysis aimed at identifying risks, opportunities, and options that will improve club operation

• Promoted a sound fiscal climate and encouraged responsible stewardship and 'value for money' utilization of club resources

• Facilitated sponsorship strategies, delegated Energy Club to companies such as Shell, ATB Financial, Tec Edmonton and effectively secured over 7,000$ funding

• Spearheaded club initiatives including professional branding, business cards, funding and event development

• Coordinated events such as an overnight trip to Halkirk Wind Farm and Drake Landing Solar Community

• Crafted grant application portfolio and budget template to streamline funding application process

• Diligently documented incurred expenses & revenue and performed bank reconciliation on a monthly basis UNIVERSITY OF ALBERTA ACCOUTING CLUB, Edmonton, AB, March to May 2017 Tax Reporting Supervisor

• Managed a team of 6 tax reporters and jointly completed 200+ tax returns with the combined value of refund exceeding $110,000

• Developed expertise in Canadian taxation Acts and Regulations

• Grew proficient in tax reporting software UFile and achieved incremental productivity growth to serve clients in a more time-efficient manner

• Communicated group agenda to each team member and helped to resolve their difficulty in the reporting process

• Built rapport with clients and consulted them on the tax reporting details to deliver an elevated experience for clients

Jenny Zhong

HUSKY GAS STATION, Edmonton, AB, February 2017 to Current Management Trainee

• Provide guidance on gas station’s day-to-day operation and support on store maintenance

• Build rapport, resolve any and all complaints to deliver excellent customer service

• Support financial transactions, operate cash registers and inventory tracking system

• Keep records of transactions and perform bank reconciliation on daily basis

• Communicate with vendors to restock inventories to optimal level and ensure a profitable operation HEART OF THE CITY PIANO PROGRAM (HCMP), Edmonton, AB, January 2016 to Current Piano Instructor

• Prepared quality content to engage students and delivered highly interactive piano lesson

• Crafted appropriate course syllabus and customized study plan tailored to students’ level of proficiency

• Led a group of volunteers to successfully plan & execute HCMP Annual Recital with attendance of over 200 + community members

SOUTHWEST JIATONG UNIVERSITY, Chengdu, China, September 2013 to April 2015 Vice President, Finance

• Led a team of 12 event volunteers to plan and organize annual welcome party event with attendance of 200+ students and 50 + teachers and staff

• Successfully invited the current dean of the faculty and the headmaster of the university as the keynote speaker

• Sent out invitations and follow-up emails, booked sponsorship meetings, and compiled newsletter article proposals used in different faculties by the University and business organizations EDUCATION

Bachelor of Commerce in Accounting Major University of Alberta, Edmonton, AB, Class of 2017 Coursework: Financial Accounting, Management Accounting, Basic income tax, Corporate tax, Auditing (Assurance on financial information), Financial Statement Analysis, Capital Budgeting, Economics, Statistics, Operations Management, Management Information System,Probability and Statistics For Business. Awards & Distinctions

• The 3rd place of ICA Annual Consulting Competition of University of Alberta (2017)

• The 2nd place of Business Case Competition of Southwest Jiao Tong University (2015)

• University of Alberta Excellence Award (2015 & 2016) OTHER QUALIFICATIONS AND INTERESTS

Language Skills: Mandarin (Fluent)

Technical Skills: UFile, Quickbook, MS Access, MS Excel, VBA, MS PowerPoint, MS Word, SharePoint, Photoshop and Adobe Premiere Elements (Video Editing Software),

Interests: Avid reader of Bloomberg, Harvard Business Review and Economists; On-stage Performance Artists in Piano & Guitar; Active Dodgeball player in University of Alberta Intramural

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