Customer Service Manager
Resume:
BRENDA LEE SWEET
*** ********* ***** – Millersville, PA 17551
*********@*****.***
PROFESSIONAL SUMMARY
SELECT SECURITY December 2015 to current
Operations Administrative Specialist – Lancaster Branch
Serve as customer relations and scheduling coordinator for the installation department, installing security systems, while creating a positive work environment between Sales, Technicians, and Administrators.
Review submitted sales paperwork, scope of work and installation requirements for commercial and residential install jobs
Schedule technicians to jobs, based on availability of parts, customer’s schedule, and technician skill set
Assist Installation Manager with reviewing job progress and change orders needed for job completions
Log technician times and job notes
Assist accounting with jobs to invoice and monthly billing forcasts
Close installation jobs, reviewing activity status, reconciliation of parts, labor and system function
Maintain customer information using Sedona Office for job tracking and accounting, and using Manitou software for customer monitoring to a central station.
Coordinate weekly and monthly meetings with sales and technicians to review processes and new technologies
LOGOTIME WATCH LLC (Company closing Sept. 1, 2015) 2010-Oct. 2015
LOGOTIME INC., LANCASTER PA (Company was sold in 201*-****-****
Operations Manager
Instrumental in the coordination and development required to establish a new business. Serve as customer service administrator to various special markets departments and promotional products companies. Assumed business operation responsibilities with new offsite owners/investors in 2010.
Manage labor technician’s production schedules and machine set-ups.
Principal contact for entire customer base. Provide quotes, confirmations, design implementation, production process guidance, and product requirement information.
Research and contact vendors for supplies and services.
Attend trade shows to meet with clients and gather resources.
Set up and serve as a vendor of customized watches at various festivals.
Organize and maintain databases of customer order histories and all graphic files.
Perform quality control on all outgoing orders and products received.
Create brochures, data sheets, product packaging, booth signage, and marketing materials for shows and festivals.
Assist in website layout to profile company, services and products.
Manipulate artwork files for color separations and prepare for film to print plate process.
Ship orders using UPS, FedEx, and USPS both national and international
Responsible to know machinery for capabilities and maintenance
Accounting – Receivables, Payables, Payroll
Maintain knowledge of license agencies and specifications for order process and production
Aid employees with human resource issues
Create and maintain employee files for human resources
Interview potential employees and rate/review existing employee’s on anniversary date
Maintain computer hardware and update software as needed
Microsoft Office, Corel Draw, QuickBooks, QuickBase
KEGEL’S PRODUCE, LANCASTER PA 2008-2010
Administrative Assistant to V.P. Operations
Aide and assist Operations Department and offer support to Sales, Customer Service, and Warehouse managers.
Create schedule and maintain calendar for V.P. of Operations
Generate daily/weekly/monthly/yearly status reports regarding Sales and Operations
Provide meeting agendas and meeting notes for executive level meetings and conferences
Responsible for maintaining confidential records involving business and employees
Serve as liaison between V.P. of Operations and various staff members of all levels
Assist with in-house coordination regarding audits
Serve as Safety Committee Chairperson and Food Safety Team Member
Assist Human Resource Manager with employee hires and processing payroll using ADP and HRB systems
Contact customers and vendors in response to complaints and pricing issues
Assist with various contract price updates using GSS software system
THEO. R. SCHWALM, INC. 1990-2001
Account Manager/Department Supervisor
Maintained customer satisfaction by troubleshooting, receiving, reviewing and expediting orders. Directly oversaw watch technicians to ensure quality performance with in-house operations.
Assisted with the creation and organization of a new production department.
Served as a liaison between departments regarding order processes and job schedules.
Provided customer service to new and existing accounts.
Initiated computer system to log and track customized orders.
Contact this candidate