Home Health Customer Service
Resume:
Melissa Apostolico RN, BSN
Umatilla, FL 32784
**********@*****.***
OBJECTIVE
I am seeking the opportunity to expand my knowledge base as a professional within an organization as a morally sound, honest, dedicated, detail oriented, and self- motivated employee. Maintaining a high level of customer service skills is always a top priority.
SUMMARY OF QUALIFICATIONS
[2001-2017] Registered Nurse [Various Hospitals, Acute Care, Hospice, Home Health Care, Behavioral/Medical (Long term/School setting), Pediatric and Adult Intensive Behavioral, Mental Health, Developmental Disabilities, LTAC, Management, Education]
[FL, NY, TN, GA]
[I have experience in several different types of facilities and various settings in four states. I have experience in several different specialties, including, but not limited to: ICU, PCU, CCU, ER, Medical/Surgical, Geriatrics, Rehabilitation, Hospice, Behavioral/Medical, Psychiatry, Developmental Disabilities, Pediatrics, Respiratory Services and Home Health Care. I adapt easily to new situations and learn quickly. I enjoy teaching, mentoring, as well as ongoing learning. CPR certified.]
WORK EXPERIENCE- Registered Nurse
Most recent position: [RN, Sub- Acute Care/Medical/Surgical/Telemetry/Step Down 1/17-5/17] [FL]
Promise Hospital
[Summary of Duties: Provide care and treatment to an assigned group of patients. Administer and manage medications. Lab interpretation. Utilize critical thinking skills and sound nursing judgment to make clinical decisions. Perform physical assessments. Initiate and maintain documentation. Provide wound care and treatment as ordered. Manage various disease states and complexities as well as acute/critical changes in condition. Report to MD and supervisor as appropriate. Write, comply with, and follow through with physician orders. Obtain blood work and other lab specimens as ordered. Other duties as expected/assigned.]
[RN, Medical/Behavioral Health, Home Health Care 11/15-8/16] [FL]
Angels Care Home Health
[Summary of Duties: Provided physical and various mental health assessments to assigned patients in their homes. Provided direct medical care and treatment as needed/ordered. Provided disease and medication management with necessary education and routine oversight. Provided patient and family education, emotional support and counseling. Ensured the coordination of care between ordered disciplines, the physician and company management. Attended required bi-weekly meetings and participated in case conferences. Performed all required documentation.]
[RN, Managed Behavioral/Medical Department, DON, {long term/school setting} 4/12 -5/15] [FL]
Carlton Palms Educational Center
[Summary of Duties: Managed entire daily functioning of the site Behavioral/Medical Department including staff compliance with all required state rules and regulations; Performed direct patient care in coordination with physicians, ancillary staff, and company policies and procedures; Supervision of all LPNs, medical coordinators, and certified medication passers; Provided all Medical Education and Orientations for new hires, annual training, any necessary re-certifications, as well as any training based on an immediate or current need; Maintained appropriate documentation; Triage emergency situations and provide direct medical/nursing care and treatment; Administered medications or supervised administration of medications; Maintained professional relationships with various community business partners, physicians, various specialty medical professionals, pharmacies, client family members, support coordinators, etc Assisted with writing and/or updating medical policies and procedures; Responsible for complete medical oversight of all clients in the Behavioral/Medical Residence.]
[2010-2012] [Home Health Care-Management] Maxim Healthcare Services
[Director of Clinical Services 6/11-4/12] [FL]
[Managed the day to day operations of the clinical care and performance for a home health care branch office. Summary of tasks include: Policy implementation, with ongoing monitoring and staff education; maintaining compliance with appropriate state and federal guidelines; direct oversight of all clinical personnel; running required reports and maintaining required clinical office documentation; ensuring correct implementation of plans of care; monitoring audit trends; task delegation; strong interpersonal communication and customer service skills; managing and follow up on grievances; recognizing and implementing plans of correction as needed; new hire interviews and orientation; employee performance reviews; maintaining positive relationships with all referral sources; in-service training; assisting with cost containment and increasing profitability.]
[Clinical Supervisor 11/10 -6/11] [TN]
[Home Care- Managed the care and clinical coordination of a select group of clients and nursing staff. Tasks included: physical assessments, clinical orientations, initiating and implementing plans of care; ongoing staff education, documentation per state and federal guidelines, scheduling, meeting deadlines as required, and strong interpersonal and customer service skills.]
[2001-2011 (Summarized)] [Acute Care & Home Health] [FL, NY, TN, GA]
[Summary of Duties: [Staff and/or Agency Nurse, RN ] Performed direct patient care in coordination with physicians, ancillary staff, and company policies and procedures; Administered medications; Provided education and care coordination to various customers; Knowledge of various charting methods, state and federal guidelines, and community resources.]
[Independent Home Health Clinician, RN] (Independent territory clinician, for a home health care agency, in charge of all visits, scheduling, reporting, documentation, and follow up for all assigned clients.) (Independent clinician solely in charge of all respiratory services and home visits for a branch office DME/ Respiratory service provider.)
EDUCATION
[1999-2001] [Brevard Community College] [Cocoa, FL]
[Degrees received: Associate of Arts and Associate of Science in Nursing, RN]
[2008-2010] [University of Tennessee] [Chattanooga, TN]
[Degree received: Bachelor of Science in Nursing, BSN]
[2016-Present] [Walden University] [Baltimore, MD]
[Degree in progress: MSN, PMHNP]
REFERENCES: [Available upon request]
CURRENT LICENSURE: [Active RN license in FL.]
CERTIFICATIONS: CPR; Medicare Certified Psychiatric Nurse
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