pharmacist

Abigail Osei Annor

Fort Worth, TX ***** 707-***-**** **************@*****.***

Doctor of Pharmacy

Skilled, knowledgeable, fast learner and highly-trained and motivated healthcare professional with 10 years of experience and proven ability to lead teams and deliver quality patient services within dynamic and high-pressure environments.

AREAS OF EXPERTISE

Prescription Preparation

Team Leading and Coaching

Quality Assurance

CPR & First Aid Techniques

Regulatory Compliance

Electronic Medical Records

Relationship Cultivation

Insurance Follow Up

Patient Education & Support

Physician Education

Medication Administration

Policies and Procedures

PROFESSIONAL EXPERIENCE

PHARMACY MANAGER CVS Caremark, Stafford, VA 2015 to 2017

Delivered team leadership and operational oversight through preparation and release of prescriptions within high-volume facility. Coordinated team activities in alignment with regulatory standards and organizational objectives. Oversaw inventory control tasks, ensuring appropriate par levels of medications and correct storage practices. Collaborated with providers and caregivers for identification of best treatment plans for positive patient outcomes.

Educated patients, caregivers, and physicians regarding medication dosing, possible interactions, and adverse-event management.

Engaged in accurate medication dispensation and compounding through thorough review of medical orders and documentation in medical record.

Harmonized communications with insurance providers for follow up and resolution of reimbursement concerns.

Orchestrated quality assurance and regulatory compliance activities. Provided support for Assessors through facility inspections, delivering evidence of compliance. Established quality indicators for ongoing monitoring and development of process improvement initiatives.

Oversaw technicians and staff pharmacist workflow and daily activities to ensure expected results achieved.

PHARMACIST CVS Caremark, Oakland, CA 2013 to 2015

Oversaw pharmacy team activities, including fulfillment of prescriptions and inventory control. Collaborate with providers to determine appropriate treatment and dosing as needed. Engaged in compounding of medications and accurate medical record documentation. Operated within expected regulatory standards and enforced team compliance.

Assisted with insurance company follow up for clarification of pending reimbursement/resolution of issues.

Enforced compliance with organizational policies and standards for consistency of operations in alignment with set objectives.

Provided evidence of compliance through pharmacy inspections and engaged in process improvement initiatives resulting from the assessment.

PHARMACY INTERN CVS Caremark, Berkeley, CA 2012 to 2013

Assisted with prescription data entry and fulfillment under the direct supervision of a licensed pharmacist. Followed up with insurance companies to resolve pending billing issues. Performed effective customer service strategies, resulting in business growth and retention.

Educated patients and caregivers regarding medication administration, possible interactions, and management of adverse events. Resolved patient questions and concerns.

PHARMACY TECHNICIAN Walgreens Pharmacy, Richmond, VA 2006 to 2009

Offered assistance through prescription data entry, preparation, and dispensation. Executed timely and accurate medical record documentation. Collaborated with providers for refill request completion. Delivered quality customer services through sale process and follow up on patient questions and concerns. Engaged in inventory control for maintenance of par levels for continuity of services.

Reduced waste of materials and backorders through implementation of process improvement for inventory management.

Improved employee morale implementing recognition and rewards program for above and beyond service.

Achieved leadership recognition for management of efficient handling of high-volume workload, maintaining accuracy and quality customer service.

EDUCATION & CERTIFICATES

Doctor of Pharmacy Touro University College of Pharmacy, Mare Island, CA, 2013

Bachelor of Science in Chemistry Virginia Commonwealth University, Richmond, VA

CPR & First Aid Adolescent and Adult Immunizations Registered Pharmacist TX, VA

ASHP Sterile Products certification (Pending)

EDUCATION & CERTIFICATES

Member American Pharmacists Association (APhA)

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