Customer Service Software Engineer
Resume:
Sophie Tagar
Menlo Park, CA
ac1ldd@r.postjobfree.com
LinkedIn: linkedin.com/in/sophie-tagar
GitHub: github.com/SophieDePaula
AngelList: angel.co/sophie-tagar
>LANGUAGES AND TECHNOLOGIES
●Proficient: C#, .NET, JavaScript, jQuery, VS 2012, LINQ, Lambda, HTML, AJAX, XML, SQL, MS SQL, SSIS, SSRS, Source Control, Microsoft Dynamic CRM, Plugins, Git, IIS
●Exposure: Python, CSS, RESTful Web Services, WCF, ASP.NET, MVC, WPF, Java, C++, C, Perl, Unit test
>PROFESSIONAL EXPERIENCE
Matrix Software Engineer 2012 - 2016
●Rewrote over 40% of all server side and client side features in C# and JavaScript as part of Microsoft Dynamics CRM upgrade executed using Microsoft’s SDK in collaboration with software architect.
●Engineered client searching screen for customer service department using JavaScript and FetchXML, reducing data querying time by more than 50%.
●Developed report generation tool using JavaScript, AJAX, C#, report server and SSRS to minimize manual entry time and allow customer service representatives to send 50+ reports daily.
●Used SSIS to build new automation processes including writing data from files to database and highlighting customers that needed to be contacted; reduced work by 5 hours per task.
●Built internal tools to fetch metadata for dev team utilizing WPF and SQL, optimizing team efficiency by ~35%.
●Improved customer service work by over 80% through integrating 3rd party API into custom XML data parser using C# to verify and autocomplete user manual entry.
●Taught core software fundamentals and mentored three software engineers following agile methodologies.
John Bryce Information Systems Instructor 2008 - 2010
●Educated bankers and financial managers in groups of 3 or 4 to use newly implemented custom banking software for mortgages and loans.
●Assisted bankers with operating software during day to day work - creating mortgages, liening a car, etc. and solved technical problems bankers encountered.
>EDUCATION
B.S. Computer Science & Bioinformatics, Academic College of Tel Aviv Jaffa 2012
●Relevant Coursework: Data Structures, Genetic Algorithms, Molecular Biology Algorithms, Operating Systems, Discrete Mathematics, Linear Algebra, Statistical Analysis, C# and Java Object Oriented Design
Analysis of DNA Sequences Software Engineer 2012
DNA sequence analyzer to determine connection between Synonymous SNPs and alternative splicing and connection.
●Wrote Perl scripts to manipulate 100,000+ rows of DNA sequences using statistical methods, analyzing Synonymous SNPs affecting alternative splicing, testing their ability to cause diseases in humans.
Genetic Algorithms Software Engineer 2012
Designed genetics to solve real world problems such as locating the max clique in a graph.
●Simulated mutation, genetic recombination and diverse population through designing genetic algorithms using C# technology and logic derived from the biological world.
>LEADERSHIP + AWARDS
Informations Systems Instructor (ERP) + Sergeant, Israeli Air Force 2005 - 2007
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