Customer Service Sales

****************@*****.***

Contact:- 469-***-**** “920 cougar dr, allen, TX, 75013”

Cell: ( 469)- 742-3070

Inderjeet .S.Khokher

SKILLS:

Completion of Switching, Routing and Troubleshooting classes as part of CCNA Certification.

Understanding of Service Level Agreements (SLA).

Extensive experience in Tech Support related to Cell Phones.

7+ years’ of successful experience in customer service and Tech support.

Recognized strengths in account maintenance, problem-solving, trouble-shooting, sales staff support, and planning/implementing of proactive procedures.

Highly proficient in MS Office suite of products with extensive experience with MS Word, MS PowerPoint and MS Excel.

Fluent in MS XP, Vista, Windows 8.

Highly motivated and self-directed; exhibit thought leadership and strong critical thinking skills.

Excellent communication and multi-tasking skills developed from previous experiences.

Outstanding great customer service to each individual guest/customer received

Work-SUMMARY

Compu-Com

Contact info: 972-***-**** Jan 2016-Nov 2016

Ticketing

Used sales force a new software to better deal with clients accts and customer service

Resolved issues with clients queries as per needed

Directed customers to the right web-page/site as they needed detailed info

Accts reset and billing issues

Give a best quality customer service

Inbound call 150-200/ day

(24/7) Affiliate of AT&T: Feb 2015- Dec 2015 Contact info: 972-***-****

Provided support to over 60 end users

Use of remedy ticketing system

Responsible to tweet back to customer and resolve their queries

Giving them more information needed about AT&T products

Suggesting plans that would be suitable for their budget

Selling them device as demanded from the customer

Aegis Communication: (United Healthcare & Virgin Mobile)

Call center Tech Support: (Irving, TX)

Contact Info: 469-***-****

Jan 2013 - Nov 2013,

March 2014-Dec 2014

Provided support over 95 end users

Handled over 100 inbound calls per day

Use of sales force and citrix

Responsible for frontline interface with engagement customer, materials, and services

Answer inbound phone calls and speak with customer in an effort to resolve customer service queries with accuracy, efficiency, and quality.

Access customer account information via computer software and make necessary entries in order to resolve problem and/ or complaints, initiate or change service, process transactions, schedule installation, etc.

Communicate with customer effectively and clearly, which requires excellent oral communication skills.

Pisa Group: (Dallas Morning News)

Call center Tech support (Richardson, TX)

Contact info: 972-***-****, Jun 2012- Dec 2013

Handled over 150-170 inbound calls per day

Managing billing dispute resolution, customer complaints and service issues

Process and complete new subscription sales by credit card or check by phone

JP Morgan chase: Performed duties as a Teller,

Contact Info: 972-***-****, Jun 2007- Aug 2009

Performed teller duties which consisted of maintaining proper cash limits, cashing checks, accepting deposits, issuing cashier checks, money orders, travelers checks, advances, transfers, and handling large amount of currency

Verified and balanced assigned cash drawer daily with minimal cash variances.

EDUCATION:

Studying Engineering at University of North Texas(UNT) Aug 2008- Dec. 2015

CCNA Certification at Richland College Jan 2014 – Dec 2015

Successfully completed SQL & QTP Jan 2013-Dec 2013

Completed Associates in Sciences at Richland College Jun 2009-Aug 2009

Software known to use @ work place or else.

Sales-force

Citrix

SQL

QTP

Jp M

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