Office/General/Sales Management
Resume:
SKILLS
Microsoft Office/Outlook
QuickBooks/QuickBooks Pro
Access
PowerPoint
PhotoShop/LightRoom
GoldMine
MarketWare (CRM)
CC Dashboard (CRM)
3dCadsoft ClosetCad
Sage BusinessWorks
iPhone/iPad/MacBook
Windows Systems/Troubleshooting
IT/Facilities Management
Contract Negotiation
Project Management
Sales Training/Processes
Conflict Resolution
Spanish (Written & Oral)
Creative/Technical Writing
AT T R I B U T E S
Self-Motivated
Multi-tasking Fiend
Detail Oriented with a “Big Picture” View
Highly Organized
Problem Solver/Researcher
OTHER “HATS”
Life-long Student/Tutor/Teacher/Trainer
Go Team! Cheerleader/Coach/Water Boy
CC Enthusiast/Facilitator/Ambassador
Customer Service Nut (“The Apple Experience” every day!)
“25¢ Tour” Queen
OBJECTIVES
Looking for a new endeavor through which to translate 25+ years of experience, knowledge, enthusiasm, & almost boundless energy into an exciting opportunity to branch-out, take on new challenges, & increase my skill-set. E XPERIENCE
VP of Sales & Marketing California Closets
2015- 2016
Responsible for all day-to-day aspects of design team management, including regular Goal Setting & Review meetings, shadowing client appointments to assess team progress & take advantage of coaching opportunities & leading monthly design team meetings to review numbers, address issues, & discuss implementation of new processes & procedures. Handled payroll & design review, client issues, recruiting/interviewing/selecting/training of new design team members utilizing MRA & Caliper assessments, & worked with team members one-on-one to set yearly & monthly sales goals. Assisted team members daily with a variety of client/admin issues & questions. Held formal & informal coaching/training sessions with team members to review sales procedures/processes, address IT issues, & educate on new procedures. Introduced new CC Dashboard recording processes & procedures for greater clarity & ease of reporting/job management throughout the sales/production process. Worked with owner to revise Designer Compensation Plan, set company goals, formalize systems & procedures for more consistent expectations for design team, and mediated design team issues with management team. Maintained an open-door, on-call 24/7 relationship with my team. Involved in encouraging, initiating, & participating in a variety of networking and business development opportunities for the team. Worked with management team & corporate marketing team to develop localized marketing strategies, budgets, & plans. Researched/implemented “best practices” for development of marketing promotions. Successfully introduced/implemented/trained team for new Synchrony Finance program to drive sales. Managed & guided build-out
& staging of new showroom location in Philadelphia, including recruiting/selecting/training/scheduling of new customer liaisons, as well as establishing showroom procedures & training for design consultants. Attended training sessions on coaching & conflict resolution (CertaPro University), attended training/round tables at yearly CC Convention, & design symposiums with new team members. Attended monthly Sales Evolution seminars to incorporate new strategies & techniques into existing facilitative sales model (per owner request). Worked with leadership development counselor
(Mark Crocco) to establish better communication within all sectors of the company & create a more consistent, positive, & productive atmosphere for all team members.
General Manager California Closets
2012 - 2015
Continued to maintain & manage day-to-day functions, while informally cross-training in my free time to allow me greater understanding of systems & procedures and how we can modernize/streamline/improve our methodology. Began to focus on improving the client experience (quality control/jobsite inspection/warranty/client conflict resolution). Developed/initiated ’show-and-tell” post-installation client education program for great client closure/satisfaction. Worked directly with California Closets corporate to provide information/products/assistance as needed for out-of-area clients in IL/NE/IA. Assisted/advised designers/customer liaisons regarding facilitative sales techniques, iPad/website localization, & showroom excellence training, resulting in our largest single-system sale to-date. Initiated research & vendor outreach for new product development/implementation to help us overcome the ‘learning curve” in new product launches. Managed & guided all aspects of our new retail location build-out in Kansas City. From scouting for the perfect location input in design collaboration with corporate, primary point of contact with all subs and contractors, even installation of systems to ongoing customer liaison & design consultant training for complete utilization of this fantastic new sales tool.
Office Manager/Bookkeeper California Closets
2005 - 2012
Took ownership/oversight of all AP/AR, payroll, bank reconciliation, sales tax, royalty/marketing compilation & reporting/HR benefits tracking (insurance/401k/vacation/new hire paperwork/exit & separation procedures)/pricing/process-flow/vendor communication for the franchise on a daily basis. Managed both designer consultation & client installation scheduling. Handled both transitions into corporate-sponsored database CRM systems
(MarketWare & CCD), as well as all employee training for CCD systems, procedures, and job process-flow. Direct responsibility for management/training of Customer Liaisons. Took on more responsibility for all day-to-day business for the franchise in preparation for sale to Marsco, Inc., in 2007, at which time I took over all financial reporting and oversight with sole responsibility for creation of new company financial systems. Handled all aspects of company conversion from BusinessWorks to QuickBooks Pro in 2010. Leah Fennesy
5/2/2017
8940 FM 748
Miami, TX 79059
*********@*****.***
www.linkedin.com/in/LeahFennesy
Leah Fennesy
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INFLUENCES
Generational Selling Tactics That Work
Leadership & Self-Deception
The Storyteller’s Secret
Anatomy of Peace
Good to Great
Never Eat Alone
The Apple Experience
Emotional Intelligence
People Over Profit
Who Moved My Cheese?
7 Habits of Highly Effective People
Customer Liaison/AA California Closets
2003 - 2005
Served as first point-of-contact began developing “The 25¢ Tour” and phone dialogue for optimized conversion of leads into consultations & learned to field initial client inquiries regarding all aspects of the California Closets
‘experience’ (estimated costs, schedule considerations, installation process/prep). Designed, developed, & implemented first company database utilizing Access software & input/organized client records from 1988 to present. Handled most scheduling, job pricing, & presentation material for design consultants, while working with owners to create many of the documents/systems/procedures employed on a daily basis. Assisted with AP/AR, payroll, and royalty reporting, as needed. Handled most IT/computer hardware/software installation/troubleshooting for the office, including employee training.
Writing Consultant UMKC Writing Studio
1999 - 2001
Worked one-on-one with students from all disciplines (graduate and undergraduate) helping to improve written language and composition skills with a primary focus on students for whom English was a second language. Acted as WEPT proctor in addition to assisting with WEPT failure assessment & re-testing. Responsible for graduate thesis and grant application assistance and editing, with an emphasis on optimizing vocabulary usage and polishing structural composition.
Coordinator/AA Romano’s Macaroni Grill
1996 - 1998
Responsible for orientation, training, and testing of new employees, as well as all administrative duties for restaurant. These duties included all AP/AR functions, as well as maintenance of various databases recording daily sales, food cost tracking, and employee and vendor information and activity. Administrative Assistant, Humanities Amarillo College 1993 - 1995
Handled all incoming/outgoing correspondence and data entry for program director. Worked closely with director on grant proposals, referrals, and scholarship applications, Planned and coordinated all Honors functions and programs, including the yearly Creative Mind seminars held at the college for students and the local community. EDUCATION
University of Missouri, Kansas City
1999-2001
Degree Program: English Language & Literature (6hrs to completion, grade point: 4.0/4.0) Dean’s List (1999-2001)
West Texas State A&M
1996-1996
Degree Program: English Language & Literature
President’s Honor Roll (1996)
Amarillo College
1993-1995
Associate of Arts in English, highest honors
Dean’s List (1993-1995)
Sybil B. Harrington Merit Scholarship
AFFILIATIONS
Golden Key International Honor Society
Sigma Tau Delta English Honor Society
Phi Theta Kappa
National Honor Society
REFERENCES & TRANSCRIPTS AVAILABLE UPON REQUEST
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