Information Technology Support

John J Daley

Summary:

An accomplished Operations Manager, Technical Support and Customer Support Specialist

Highly experienced with focus on providing top tier support and root cause analysis

Seeking a position with a growing company to maximize excellent analytical, organizational and interpersonal skills

Education:

High School Diploma: Mayfield High School, Mayfield, OH

Training:

IBM – AS400 (iSeries) and Lotus information technology classes, e-training.

Xitech Corporation – Lotus Notes Administration- Design and implementation of a Domino Infrastructure; Domino Designer

New Horizons Learning Centers – Lotus Notes end user support-Domino Administration and Database Development.

Lakeland Community College – Information Systems and Business courses

Technical Skills:

Network Administrator

Help Desk Top Tier

Anti Virus

System Administrator

Microsoft Office

VPN Connectivity

Desktop Hardware

Laptop Software

Lotus Notes

Desktop Software

Office 365

Vendor Relations

Windows Servers

Exchange

Domino

iSeries/AS400

Mobile Devices

SupportWorks

Microsoft CRM

Dell Rapid Recovery

Siebel CRM

Shoretel Phone System

Knowledentge Base Editor

Disaster Recovery

POS Software

Backup/Recovery

Document Scanning

LANDesk

Watchguard

Professional Experience:

Providence Healthcare Management, Pepper Pike, OH Sep 2016 – Jan 2017

Senior Systems Administrator / Technical Support

Provided managed care services for nursing homes.

Due to new and addition growth of thousands of new employees and new locations out of state a business decision was made to outsource all IT functions

Provided IT support for corporate and remote locations. System and Network Administration Office 365 Administration

Assisted growth from 600 to 1600 employees in Ohio and Kentucky

Converted networks in 9 locations

Completed over 600 HP Thin Client migrations along with printer and time clock migrations to new networks

Joseph Industries, Streetsboro, OH Dec 2015 – Sep 2016

Information Technology Specialist / Technical Support

Industrial manufacture of heavy equipment transmissions and parts; Machined hardware parts for all industries

IT Support for all users

Maintained 8 VM Windows servers

Backup for lead programmer

Maintained local Shoretel VOIP phone system

Maintained Exchange Server and Anti-Spam services

Handled all user and management IT requests - Support 55 users locally and assist in support for other locations 225 total users

Desktop/Laptop/Peripheral/Mobile Phone - Provided installation, configuration of all IT related devices

Dell Appasure/Rapid Recovery Backup Solution - Maintained NAS servers, monitor daily backups

Assisted in developing corporate policies – Outdated computer usage policies and guest user policies for electronic device usage

Upgraded over 200 computers to Windows 10 Professional

Implemented corporate wide external device usage policies

Responsible for blocking all removable devices, CD/DVD Roms and phones from connecting to network via Kaspersky Endpoint Security

Resolved multiple chronic issues going on for years for end users

Beginning to implement offsite storage of server data via Dell Rapid Recovery software

Union Eye Care, Willoughby, OH Mar 2013 – Aug 2015

Information Technology Manager

IT Manager responsible for all IT related functions at 9 retail locations and 1 optical lab with a total of 80 employees

POS software - Support Unix and web based applications

Desktop/Laptop/Peripheral - Installations and support

Customer data conversions and billing reporting - FTP file conversions and customer billing

Training of all staff on new technologies – Company has older systems and computers. Implement and train end users and management on new technologies

Watchguard VPN Appliances – Install and maintain corporate infrastructure

Recently replaced 25 year old SCO Unix POS system with new Aquity Logic web based Eye Care POS solution

Updated 60 corporate and remote computers for solution

Coordinated training and testing for all locations for new POS solution

Cascade information on updates and changes to staff

Implemented document scanning solution

Upgraded corporate and remote offices to faster Internet providers

Implemented cloud backup services.

Premier Farnell, Newark, Richfield, OH May 2009 – March 2013

Global Support Analyst Top Tier

Top Tier Windows Hardware and Software Support, AS400/iSeries, Siebel CRM, LANDesk, Smartphone’s, Microsoft, SupportWorks and other corporate software

Desktop/Laptop/Peripherals – Profiles, imaging, security, remote administration, Internet/Intranet. Provide worldwide corporate support for all software and hardware products primarily within North America

Siebel CRM – Create users, manage script files, templates

AS400/iSeries – Users maintenance, security, emulation customizations

VPN Remote Access – F5 Big Edge VPN client, Integrelis (Token), Nortel

Siebel Avaya – Configure clients for CTI on IP phones

Lenovo LANDesk – Software distribution, inventory and analysis tool

SupportWorks – US Administrator of support call system

Recognized 16 times in past 2 years for outstanding performance

Liaison for US service desk and tier 2

Known throughout corporation as the go to support analyst

IT Knowledge Base creator and administrator

Shiffler Equipment Sales, Inc., Chardon, OH Sep 2007 – Mar 2009

Network Administrator/PC/Desktop Support

Windows 2003 Servers, Microsoft Exchange Server, Microsoft CRM and Office Software, Inter-Tel Phone System

Windows 2003 Servers - Maintained user profiles, security, virus protection, operating system and software installation and maintenance, backups, disk space management, patches, job scheduling and device connectivity

Cisco VPN for remote users

Microsoft Exchange Administrator –Maintained and supported mail users, Server administration, Remote mail access, Blackberry mail access

Microsoft CRM – Administration of CRM server. User access, account setup, QAS address checking. Perform customization of CRM entities

PC/Desktop – Installed configured and supported all desktop and laptop computers

Purchased all computer software and hardware

Maintained software licensing and support contracts

Supported 50 local and remote users

Supported all systems, devices and connectivity for nearly 50 internal/remote clients as sole IT person on staff

Decreased user/PC support calls dramatically from 50% of the positions time to under 5% Standardized systems and software

Upgraded all desktop systems and provided client training to improve computer experience

Maintained high level of client satisfaction

Transtar Industries, Inc., Walton Hills, OH Sept 1999 – Sep 2007

Systems Administrator/Network Administrator/PC and User Support

IBM i5 Model 520 iSeries (AS400) Administrator, Lotus Notes Administrator, LAN/WAN Network Administration, Windows 2003 Server, Citrix and Domino Server Administrator

IBM i5 Model 520 (AS400) – Performed all operations on the i5 (AS400) including configurations, user profiles, security, backups, printing, job scheduling, operating system maintenance, disk space management, performance, device management, remote access, query, third party products, software installations, upgrades and maintenance

Lotus Notes Administrator – Maintained and supported 350 plus mail users running on an i5/Domino platform

Software installation and maintenance on multiple operating systems, remote mail access, virus protection and security; Database creation and administration; Server Administration

PDA and Smart Phone email, calendaring and web access

Lotus Sametime – Maintained all functions of Instant Messaging and online meetings

LAN/WAN Administrator – Configure TCP/IP connectivity for both LAN and WAN

Monitored and maintained 32-node ATM/Frame Relay network and Internet T1, Remote systems access via Internet, Wireless communications

Desktop/Laptop/Software Installations and Support – Analyze requirements, recommend, and purchase all company PC’s, laptops and software. Software and hardware support for over 500 local and remote users and 900 plus devices. Devices include PC’s, laptops, Thin Clients, terminals, PDA, Smart Phones, impact and laser printers, switches, hubs, controllers, routers, CSU/DSU’s and TSU units

Windows 2003 Servers – User profiles, security, virus protection, operating system and software installation and maintenance, backups, disk space management, job scheduling and device connectivity, Domain Server, URL Filtering Server, Spam Prevention Server

Citrix Servers – User profiles, security, operating system and software installation and maintenance, disk space management device connectivity

Siemens Telephone System - Performed moves, adds changes and support. Configure new users and voice mailboxes

Implemented new corporate printing solution resulting in costs savings of over $25,000 annually with improved productivity and user satisfaction, Dell Computer Systems chose to publish a case study regarding this project on the Dell Website on the laser printer implementation

Migrated corporate network for 34 locations resulting in improved performance and lower costs without traveling or disruption in service

Assisted with analysis and negotiations for voice and data contracts with major carriers resulting in streamlined services and estimated cost savings of $50,000 annually

Professional References:

Name: Ron Flick

Company: Transtar Industries

Designation: Manager

Name: Corey Grey

Company: Joseph industries

Designation: Supervisor

Contact this candidate