Customer Service Manager

Donna Taylor

**** **** ***** **. - *****, IL ****2

****************@*****.*** - 270-***-****

WORK EXPERIENCE

Supervisor/CSR

IPAY Tech./Jack Henry & Ass. - Elizabethtown, KY - May 2012 to July 2015

Responsibilities

Supervised a team of 7

Monitor team inbound calls

Evaluate employees calls for accuracy and improvements. Coached employees on daily work activities.

Assured employees to rely on the management team around them.

Submitted invoice payments.

Contacted accounts receivable management for billing and collections.

Skills Used

Excel

Spreadsheet

PowerPoint

Trustworthiness as well as being approachable.

Leadership skills as well as TEAM work.

Supervisor/Sr. Rep

Cardinal Health - Radcliff, KY - February 2005 to October 2011

Responsibilities

Handle inbound and outbound calls

Place and correct customer orders

Handle backorders as well as insuring available stock.

Accounting/Order Payments/Collections

Submitted invoice information for auditing.

Accomplishments

Always staying positive. Willingness to get the job done.

Skills Used

Typing

Computer

SAP

Excel

Spreadsheet

PowerPoint

Customer Service Manager

Wal-Mart - Radcliff, KY - October 1993 to February 2002

Responsibilities

Supervised up to 25 employees a day.

Scheduled work day's, breaks and lunches. Processed daily Sales Report.

Insured that the Front End was fully staffed for work day.

Advised and relinquish any customer complaints.

Accomplishments

Influential in getting the company to see the need for a in-house Inventory Team

Skills Used

Leadership

Telzon

Computer/Excel

Spreadsheet

PowerPoint

EDUCATION

High school diploma in General Studies

Alton High - Alton, IL

1983 to 1987

CERTIFICATIONS

Lean Six Sigma Yellow Belt/White Belt

May 2009

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