Customer Service Expert
Resume:
MACKENZIE PENNEYB.A.Com
****************@*****.***
OBJECTIVE
I am looking to expand my experience within the hospitality and marketing industries by providing superb levels of client service. I would like to further my career by joining an elite team of professionals with whom I can continue to develop exceptional client satisfaction while maintaining positively trending sales and ultimately client loyalty. I continue to be recognized as a hardworking and committed individual striving for excellence both personally and professionally. EDUCATION
Bachelor of Arts in Communication
California State University San Marcos
Graduated - May 2013
SKILL SET & ABILITIES
Exceptional communication and interpersonal skills with an emphasis on relationship building, conflict resolution and adaptability
Efficacious in building sales, loyalty and retention
Proficient in multiple computer applications including but not limited to: Microsoft Office Suite, point of sales systems, customer relationship management software
Reliable, organized, punctual, professional, self-motivator
Effective leader and team player
HIGHLIGHTS
“Assistance League of Orange” - I was involved in the City of Orange after school programs for underprivileged and abused children. I promoted the city through fundraising for several philanthropic projects.
“Alpha Chi Omega Sorority” - I participated in fundraising activities, charitable and community events, as well as yearly recruitment.
EMPLOYMENT EXPERIENCE
Marriott International (Irvine Marriott & Residence Inn Irvine Airport) (June 2013 – Present) Event Admin Assistant (November 2015 - Present)
Event Specialist (March 2014 - November 2015)
Guest Service Representative (June 2013 - March 2014)
Liaised with clients to identify their needs and managed event execution further developing client retention and loyalty
Responsible for operational tracking, ordering and coordination
Supported various on-site teams to identify areas of opportunity as well as areas of excellence in key management and leadership positions
Implemented initiatives associated with accounts
Trained new associates and supported guest services within the hotel
Enthusiastic member of “Children’s Miracle Network” representing the hotel in fundraising within the community
Executed Marriott’s internal sales plan and global initiatives
Motivated peers and associates by maintaining and tracking guest satisfaction scores
Qualified on-property leads and distributed to correct sales channel
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