Medical Assistant Customer Service

Sharmane Nelson

***** ****** ***** **** • Laurel MD 20708

Phone: 716-***-**** • Email: ******.*********@*****.***

SUMMARY OF QUALIFICATIONS

●Over 7 years of Administrative experience in various office settings.

●Provided assistance and general information to Nursing staff, other support staff, and visitors.

●Met with management & co-workers to promote services, improvements and concern from families.

●Compiled, sorted, and verified accuracy of medical codes for billing purposes

●Capacity for working efficiently in a fast-paced setting while handling multiple priorities.

●Managed staff, ensured training, recruitment, development, disciplinary & performance appraisals guidelines were met.

●Weekly / daily analysis of commercial reports & implementation of action plans where necessary.

●Managed manpower/scheduling planning according to business needs.

CLNICAL SKILLS

Vitals/ Blood Pressure Asepsis Technique Suture Removal

Autoclaving Venipuncture Urinalysis

Assisting the Physician EKG Testing Phlebotomy

Administrating Injections Conducting Urinalysis CLIA Testing

Basic Laboratory Testing Peak Flow Testing Spirometry

Preparing Examination Rooms Patient Preparation Contaminated Supply Disposal

CLERICAL SKILLS

Insurance Verification Records Management Customer Service

Data Entry (45w.p.m.) Referral Processing Medical Terminology

Operating office equipment Obtaining Medical History Medical Charting General Office Duties

Customer Service

CPT/ ICD-9 Coding Electronic Medical Records Inventory Control

Appointment Scheduling Document Tracking

SOFTWARE SKILLS

PrognoCIS

Medent Lytec MS Office Suite

Medisoft

CERTIFICATIONS

Registered Medical Assistant through the A.M.T. Currently Preparing

CPR/First Aid through the American Heart Association

OSHA through Brightwood College HIPAA through the Center for Medicaid/Medicare Services

EDUCATION

Medical Assistant Certificate

2017

Brightwood College, Beltsville MD

Medical Assistant Courses 2013

The Medical Arts School, Raleigh NC

Medical Office Assistant Certificate 2007

Adult Learning Center, Buffalo, NY

EMPLOYMENT HISTORY

Receptionist/Business Office Assistant 2016-2016

Althea Woodland Nursing, Silver Spring, MD

Assistant Manager 2014-2016

Payless Shoes, Greenbelt, MD

Receptionist 2011-2013

Wake Medical Health & Hospital, Raleigh, NC

Data Entry Clerk(Temporary) 2008-2009

Eaton Corporation, Raleigh, NC

Administrative Assistant 2008-2008

Roosevelt Apartments, Buffalo, NY

Office Manager (Temporary) 2007-2007

Millicent Homes, Buffalo, NY

Medical Data Entry Clerk 2003-2006

New York State Insurance Fund, Buffalo, NY

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