Customer Service

TEMPEST ANDERSON

*** *. ***** **, ******* CA ****0 ********@*****.*** 323-***-****

OBJECTIVE

I am seeking a career in the customer service field.

SKILLS & ABILITIES

My skills include but are not limited to: being a hardworking, detail oriented, team player, who is approachable and willing to lend a helping hand when ever needed.

EXPERIENCE

FLOW- TARGET 05-10-2015/ 01-20-2016

STOCK MERCHANDISE, CASHIERING, AND ASSIST CUSTOMERS ON SALES FLOOR

CUSTOMER SERVICE REPRESENTATIVE- C3

SEPT 2013- APRIL 2014

PROFESSIONALLY RESPONDING TO TELEPHONE INQUIRIES FROM CALLERS AS THEY RELATE TO HEALTH SERVICES. ANSWERING BETWEEN 80 TO 100 INBOUND CALLS DURING AN 8 TO 9HR SHIFT. ASSISTING MEMBERS WITH PRIOR AUTHORIZATION, MEDICATION, AND PAYMENT PROCESSING.

STOCK-ROSS DRESS FOR LESS JUNE 2013- JANUARY 2014

Unload truck and stock sales floor

TEACHERS ASSISTANT NEW BEGINNING LEARNING ACADEMY

JUNE 2007-JUNE 2010

Helping in the preparations of daily learning activities, assisting students inside and outside of class. Preparing lesson plans for students to complete over night. Assisting lead teacher in classroom and outside activities.

SALES ASSOCIATE OLD NAVY

JANUARY 2011-MARCH 2012

Assisting customers on sales floor and cash register. Cleaning and setting up sales floor opening and closing.

CUSTOMER SERVICE REP

JULY 2012-SEPTEMBER 2014

Assisting customers over the phone to resolve situations reguarding issues over their phone account with ATT

SALES ASSOCIATE WALMART

SEPTEMBER 2013-JANUARY 2014

Assisting customers on sales floor and cash register. Cleaning and setting up sales floor opening and closing.

IA-SPECIAL LONG BEACH UNIFIED SCHOOL DISTRICT

SEPTEMBER 2010-JUNE 2012

Assisting students inside and outside of class. Daily note taking on students improvements

EDUCATION

CAL STATE UNIVERSITY NORTHRIDGE, NORTHRIDGE, CA

COMMUNICATION

Finished first year with an ending GPA of 2.5

GEORGE WASHINGTON PREP HIGH SCHOOL, LOS ANGELES, CA

COMMUNICATION/MATH AND SCIENCE

Graduated with an ending GPA of 2.9

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