Customer Service Electrical Engineer

Gerardo G. Arias-Chong

Bilingual Customer Service Representative

210-***-**** *************@*******.***

Executive Summary

Commitment Honesty Discipline

Offering 10+ years of experience on customer service, problem solving and technical support.

Areas of Expertise

Computer drafting: AutoCAD 2015, Visio

Contract Management: Business Negotiator, Data Analyzer

Company Relations: 10+ years of experience as Middle person between Highest Tier and Sales Department

Bilingual: Spanish & English

Time Management: 10+ years of experience with end of Quarter/Year Goals

Business advocate

Case Management: Handle several portfolios and docket management

Excellent verbal and written communication.

Multitasker

Judge and Decision Maker of docketed applications and legal advisor on each applications validity

Programmer/Computer Simulator and modelling: MATLAB, PSpice, C, C++, Fortran, PLC and Ladder Logic

Customer Service

Presentation Professional: Professional in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, One-Note, and Visio

Computer Skills

Software (PC): Microsoft Windows® and DOS, Microsoft Word, Publisher, PowerPoint, Excel, Access, Outlook, Adobe Pro, and Document Imaging Scanners, Working knowledge of the Internet & Intranet, and internet communication vehicles, networking sites, and database management of contracts. Information Management expert.

Professional Experience

Dallas, Texas 2016 – 2017

US Patents and Trademark Office

Patent Examiner

Assist US Federal Government and boost national economy by investigating facts, preparing legal documents, and researching patent/publication precedent against patent applications. Conduct research to support a legal proceeding, to formulate prosecution, or to initiate legal action

Examined at least 3 patent applications weekly pursuing for intellectual property rights in the US

Understanding USPTO rules and procedures while preparing legal documents including legal briefs pleadings and appeals for US federal courts.

Docket Management of patents applications and prepare reports for legal prosecution.

Respond to correspondence relating to patent litigation.

Diversity on topic including material composition, electrical devices, and apparatus features.

Conduct bi-weekly reports to high management and staff.

San Antonio, Texas 2014 – 2017

Oracle America, Inc.

Deal Specialist

Agreement and Purchase Order drafter for commercial contracts for US, Canada and Latin America.

Multimillion dollar agreements and orders for customers as Coca Cola, Toyota, and Lockheed Martin

Middle liaison person between sales and legal providing controlled risk management, cost effective support to the company.

Responsible for customer and salesman education in Oracle Terms and conditions.

Negotiator of contractual terms and coordinate approvals to the appropriate Management Tier when necessary.

Prepare affidavits, NDA and other documents as legal correspondence while organizing and maintaining documents in paper or electronic filing systems

Review of responses for bids, proposals and quotes to secure information management.

US Air Force, Military 2005 – 2014

Military/Federal Contract Administrator

Following Federal Acquisition Regulations in support of military campaigns and Federal economy boost.

Acquisition/purchasing of commodities, services and construction up to $5 Million

Market researcher, contract justification and competition enabler for military/federal contracts.

Business advisor, administrator and trainer

Military supervisor, military rights advocate

Participated in architectural and engineering planning, and design for space and installation management.

Conduct meeting to emphasize authorized procedures to high military and civilian staff.

Drafter of request for quotes/bids/proposals and increase business competition.

Contracting level I certification (DAWIA)

Education

Master of Science, Electrical Engineer (MSEE)

University of Puerto Rico, RUM – Mayaguez, PR

Simulation and Implementation of Pulse Width Modulation (PWM) motor control using PSpice

GPA 3.70/4.00. Major in Power Electronics

Circuit Analysis, Instrumentation and Electrical Machine Lab instructor

Bachelor of Science, Electrical Engineer (BSEE)

Universidad Nacional Pedro Henriquez Ureña – Santo Domingo, Dominican Republic

Electrical Toll Fee estimation for electrical energy distribution for the Dominican Electric Transmission Network

GPA 3.60/4.00, Magna Cum Laude Honors

Circuit Analysis, Electric Machine, Power Generation and Transmission

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