Customer Service Sales

PAUL H. SPEER

**** **** **** ***** *., Jacksonville, Florida 32210

***************@*****.***

Phone: 904-***-**** Cell: 904-***-****

SUMMARY OF WORK EXPERIENCE

Over 30 years of progressive management experience, in retail,

production, sales and restaurant operations.

Expertise in successful management of all aspects of daily business operations.

Advanced experience in profit and loss controls, daily operation, cash handling, employee training

and payroll. Owner and operator of an electronic retail store for 13 years.

SELECTED SKILLS & ACCOMPLISHMENTS

Business Management Skills

Reorganized and retrained employees into working teams, increased production 35%.

Reduced costs 25% by reorganizing inventory control systems, reducing wasted labor and streamlining operations.

Increased bottom line an average of 15% to 25% by retraining and reorganizing work crews to higher productive standards.

Performed daily business duties including generating and analyzing operational reports and cash and inventory handling and payroll.

Built, managed and updated an E-Commerce Website.

Opened retail Electronics store: set up that store, bought inventory, set up store operations, established computerized accounting and payroll.

Sales Skills

Increased sales an average 25% to 70% by training sales staff on product knowledge, associated sales and up selling products.

Increased sales turns from 2.0 to 3.5 turns per month, taking monthly return profit from 100% return to 184% return on investment.

Increased sales profits 70% through various departments.

Customer Service/Training Skills

Provided customer service training to employees and managers.

Provided training on associated sales and up selling techniques to employees.

Provided training to employees on customer service awareness.

Provided employees and management job performance training.

Trained employees in daily job functions and operations.

Trained managers and team leads in business operation, cash handling, customer service, inventory control and ordering, scheduling and training of new employees.

Handled customer and contractor issues and Collected outstanding contractor accounts.

WORK HISTORY

River city Security Company, Jacksonville, FL 2013 2017

First Coast Internet Solutions, Jacksonville, FL General Manager / Owner 1999

TSA Screener, Jacksonville, FL Customer Service/Baggage Handler, second job 2002 2013

2004

Power Tel/VoiceStream, Jacksonville, FL Senior Service Specialist, second job 1998 2001

Gate Food Post, Jacksonville. FL Manager 1996 1998

Salvation Army, Jacksonville, FL Senior Staff Member 1992 1996

Social Services & Drug Rehab Unit

Church and Popeye's Fried Chicken, Jacksonville, FL Senior Area Unit Manager 1998 1990

EDUCATION, COMPUTER & OTHER TRAINING

Education

City University - School of Business, Bellevue, Washington, Associate of Science Degree courses: Business Administration, Business Management and Instructor Training.

Computer Courses

Basic Computer Operations.

MS Windows 95/98/2000/2010 NT Operations.

MS Word 97/98, Excel 97, Front Page 98/2000, Outlook Express.

BSCS operations System and Premier Operations Systems company software.

Other Training

Military Leadership and Management.

Corporate Leadership and Management.

Profit and Loss.

Inventory Control and Ordering.

Instructor Training.

Counseling and Social Services

Conflict Resolution and Confrontation Management.

Aircraft Electrical Repair and Troubleshooting and I Level Aircraft Maintenance and Repair Training for Electrical, Electro-Mechanical and Electronic System Equipment

MILITARY

US Navy, E5 Aviation Electrician's Mate 1976 1985.

Aircraft Wing Training Instructor.

Shop Supervisor, Military Security Officer and safety officer.

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