Business Analyst / Scrum Master/ Implementation Analyst

Scrum Master Certification No: 000659676

Professional Summary:

7+ years of industry experience as an IT Business Analyst primarily focused on project coordination, data analysis and change management in domains such as Mutual Funds Insurance, E-Commerce and Healthcare.

Facilitated and led multiple requirements gathering sessions by engaging key stakeholders (product owners), end users, and SMEs that included JAD sessions, Gap analysis, Business Process Improvement and Systems Integration.

Proficiency in creation of Business Requirements Document (BRD), Functional Requirements Document (FRD) and System Requirement Specifications (SRS), Business Process Flows and Business Process Modeling.

Applies IT knowledge and skills to propose action, designs, provide technical coordination, or conduct implementation activities to drive IT Solutions.

Competent in using tools such as MS Visio and IBM Rational Modeler to create Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

Provides IT product and/or process subject matter expertise necessary to support design, development and execution of IT Solutions (e.g. Service Management, Service Delivery, IT architecture, Implementation Coordination, Release Coordination).

Creates, analyzes, coordinates and document complex IT projects, products and processes and provides resolution recommendations.

Proven experience in driving various life cycle stages of an ITIL project from Service Transition, Service Operation to Continual Service Improvement using ITSM best practices.

Expertise in facilitating Change Management across entire process from project conceptualization to project delivery, Software Development and Implementation in Cloud, SaaS and Cisco networking software/hardware Platforms.

Strong understanding of project lifecycle and SDLC methodologies including Agile and Waterfall.

Expertise in Agile delivery especially in sprint planning and tracking, requirements management and defect tracking using ticketing systems such as BMC Remedy and Trac tool.

Strong experience in conducting User Acceptance Testing (UAT) and documenting Test Cases & Test Plans.

Interface with stakeholders from Operations, Marketing, Sales, Technologies, and also outside vendors at various stages of the project lifecycle.

Excellent Team player to work in conjunction with testers, developers and other team members.

Excellent written, communication and interpersonal skills with an analytical bent to problem solving and delivering solutions under high stress environment.

Technical Skills:

Modeling Tools

Rational Rose, MS Visio, MS Project, Primavera, JIRA, WSSR, HPSM, ROVR, DMS, SOLMA

Languages

C, C++, Visual Basic, Java, PL/SQL, .net

Testing, Requirements/Defect Tracking, Version Control Tools

Rational RequisitePro, Clear Case, Clear Quest, Mercury Quality Center (Test Director)

Web Technologies

HTML, DHTML, ASP, XML, AJAX, CSS

Methodology

Rational Unified Process (RUP), Waterfall, RAD, Agile

RDBMS

SQL Server, MS Access, Oracle

Operating Systems

Windows 98/95/NT/2000/XP/Vista/Windows7/Windows8, Mac OS

Utilities

MS Office, MS SharePoint, FrontPage, ERP, SAP, Lotus Notes

Professional Experience:

State Farm Insurance, Dallas, TX / Bloomington, IL Dec 2015 - Current

Business Analyst/ Scrum Master/ Implementation Analyst

Project 1: Telephony Migration – State Farm has prepared an addition of a major hub site entitled Park Center located in Atlanta, GA for occupancy late in 2016 where Project was responsible for the migration of existing operations of telephone components (design, develop and implementation of the UC solution) from possible locations into Park Center location.

Project 2: ET Software and OS Upgrade – Project Team managed telephony infrastructure upgrades (for Cisco Unified Communication Manager [CUCM], Cisco Unity Connection[CUC], Unified Contact Center Enterprise[UCCE], IOS voice/data routers, Session Border Controller [SBC], CuciLync, E911) and Decommissioning work that needed to maintain and enhance the stability of the current architecture, resolve current security vulnerability and product defects.

Project 3: Auto & Fire – Property casualty actuarial (PCA) rating enhancements are made for Homeowners line of business by introducing a Loyalty Discount, revising claim rating plans and used pertinent information for new and renewal models.

Responsibilities:

Implement, integrate and support State Farm infrastructure with technical (J2EE) applications and related vendor software/hardware/networking including IaaS, PaasS, SaaS, CUCM, CUC, UCCE, SBC, IOS, CUCiLync, and E911.

Responsible for project coordination, schedule maintenance, change management, quality assurance, testing and systems analysis.

Support the weekly release activities, including planning meetings, resource alignment (on and offshore), and final release go-live preparation meetings.

Responsible for identifying, developing and completing the Change Implementation Plan and Release Implementation Plan for the Deployments and Releases.

Responsible for Return to Stock (RTS) procedures after each deployment.

Interface with business partners to understand their technical needs; design, develop, or recommend integrated technical solution; implement and support integrated technical solutions on Cloud, Saas and Cisco networking software/hardware Platforms.

Create, update and execute Release Plans, Release Schedule, and Release Summary and Implementation Test Plans.

Worked on drafting Consolidated Approval Package (IAP and Summary Table) for every project.

Coordinate implementation testing, back-out testing and business checkout assistance.

Create change records, defects, incidents & problems related to implementation activities using HP Service Manager.

Manage issues on ITIL based ticketing systems such as HP Service Manager and Remedy.

In charge of developing a project schedule focusing on measuring work progress, managing resource assignments, tracking milestones and monitoring metrics.

Assist the Project Manager in Project Plan, Work Breakdown Structure, Schedule Development, Facilitating Processes and Re-planning efforts.

Responsible for analyzing existing procedures and evaluate requested requirements to identify system changes.

Responsible for Coordinating day-to-day activities of project office, Development of Project Work plan, expenditures, balance of resources directed to needs of Project office with the Project Managers and Business Areas/Project Sponsors.

Organize inventory keeping and control of use of the project software’s and materials located in the Project Office. Tracking software licenses for the projects.

Perform Role of Liaison (Point of contact) for planning within business areas.

Responsible for requirements gathering from Technical Consultant (TC), creating Functional Requirement Document (FRD), Traceability Matrix, Deployment Sheet and maintaining version document.

Environment: ITIL, ITSM, Java, HP Service Manager, Cloud Management Portal, WSSR tool, Primavera P6, Jenkins, DevOps, Windows 7, MS Office, MS Project, MS SharePoint, MS Visio, ReqPro, Clear Case, Lotus Notes, ROVR, DMS, SOLMA.

LexisNexis, Dayton, OH Sept 2014 – Nov 2015

Sr. Business Analyst

Project: Mobile Apps Development – LexisNexis’s vision for the future is to be the mobile customer's first and best choice in the products and services they provide. By focusing on Mobile First Efforts LexisNexis wants to make product and services accessible in a manner that is convenient and integrated in customer’s daily lives.

Responsibilities:

Responsible for coordinating sprints across multiple releases with highly skilled cross-functional teams. Primarily focused on managing the backlog, communication, coordinating dependencies across teams.

Managed Mobile Roadmaps, detailed work plans and prepared an inventory list of Product features, functionalities and assets in scope.

Applied in-depth knowledge building and maintaining internet and mobile culture to support client’s business model including strategizing their advantage in marketplace.

Led and set direction for customer mobile experiences for marketing group by developing Business Cases for multiple problems in order to enhance the technical capabilities and visual content for mobile properties.

Gathered requirements from various business lines and conducted in-depth research into market place to stay on top of existing and emerging industry trends.

Worked with Product Owner and users to write User Stories for sprints and developed Acceptance Criteria for those User Stories.

Managed departments own product backlog for mobile apps to create and groom user stories, which are later fed into different Scrum teams.

Partnered with Customer Experience Monitoring (CEM) and Customer Experience Insight (CEI) teams to understand usability studies of existing LexisNexis customers.

Initiated and led implementation efforts of new features and aligned the outcomes with the enterprise goals and customer needs.

Collaborated with business and technology experts across the enterprise to Initiate and implement actionable and data driven solutions, to rapidly improve the existing mobile apps/sites and provide measurable value to customer.

Worked on mock-ups and wireframes; verified the concepts for products and made decisions as the SME on the requirement from the business.

Environment: Agile, Java, Android, iOS, DASL, Aggregator, UX, SDL Tridion, HTML5, XML, CSS, asp.net, Trac Tool, Mobile emulator, Adobe Site Catalyst, Tea Leaf, WebTrends, Splunk, Windows 7, MS Office, MS Project, UML, Requisite Pro, MS-Visio, MS SharePoint.

Ameriprise Financial, Minneapolis, MN Sept 2013 – Aug 2014

Business/Systems Analyst

Project: Online Store Front Enhancement – The project’s goal is to capture and document the current state customer journeys using the BPMN flows; identify and implement the solutions to improve the customer experience.

Responsibilities:

Conducted elicitation sessions and User interviews to gather requirements.

Defined requirements, engaged in business process design for e-commerce online storefronts.

Documented systems for business processes and created BPMN process flows.

Elicited the business requirements and converted them into functional/technical specifications.

Tracked project progress using Requirement Traceability Matrix (RTM).

Created and documented UML use cases, test cases and test scripts for UAT.

Created project documentation such as BRD, FRD, Estimation Matrix, project initiation documents, Work breakdown structure (WBS) and test plans.

Translated high-level business requirements into detailed Software Requirement Specification (SRS) that included use case diagrams, process flows, text based use cases and functional and non-functional requirements.

Facilitated discussions with stakeholders and users to find and agree on solutions, drafted As-Is/To-Be processes & Gaps.

Environment: JIRA, Confluence, Agile, BPMN, UX, HTML5, XML, CSS, WebTrends, MS Office, MS Project, UML, MS-Visio, MS SharePoint.

Eurodrug Laboratories, Hyderabad, India Dec 2011 – Aug 2013

Systems Analyst

Responsibilities:

Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

Extensively involved in Data Modeling.

Accumulated system requirements from various departments through Surveys and Interviews.

Involved in prioritizing the defects and writing Business Requirements to resolve them.

Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.

Involved in testing and worked with QA together to develop test Scenarios and test cases.

Planned and defined system requirements with Use Cases, Use Case Scenarios and Use Case Narratives using the UML (Unified Modeling Language) Methodologies.

Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams.

Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the Analysis of User Needs.

Created and Managed Project Templates, Use Case project templates, requirement types and traceability relationships using Requisite Pro.

Environment: SDLC/Agile/RUP, Rational Requisite Pro, UML, SQL, XML, MS Excel, MS Access.

Leads Pharma Pvt Ltd, Hyderabad, India Jan 2010 - Nov 2011

Technical Analyst/Data Analyst

Responsibilities:

Created all necessary documentation and worked with leads and management to get approval from the Review Committee for final project implementation.

Participated in Infrastructure Request Meetings and track the status of readiness.

Coordinated with Configuration Management group to get track of latest versions of Config Items.

Coordinated with various team members to identify pre and post implementation tasks.

Lead task list review meetings with all necessary project team members.

Opened necessary work orders and assigned to the right project team member.

Reviewed Implementation Test Plan, Installation of New Version, and Technical Checkout, version Rollback Procedure testing followed by Business Checkout.

Recorded all issues/problems during the implementation test and prepared lessons learned document.

Maintained Points of Contact Document for the Final Production Implementation Support.

Coordinated Open Issues Meetings to discuss Implementation Impacts.

Coordinated whether Data Conversion Process is completed before Load the data into the System.

Environment: Mainframes (Cobol, CICS, JCL), DB2, Java, Java Script, EJB, Oracle 8/9i, Windows NT/XP, UNIX, QTP, SQL, Oracle10g, Business Objects XI, Java, UNIX, Windows XP, MS Office, LotusNotes6.5, MS SharePoint, XML.

Education Background:

Bachelors in Computer Science from JNTU, Hyderabad, India.

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