Customer Service Insurance

Call Center Professional

Skills

Summary

● Microsoft Word

● Excel

● Avisena

● CPT Coding

● ICD 9 Coding

● Accounts

Payable

● Customer

Service

● Scheduling

● Referrals

● Insurance

Billing

● Accounting

● Bookkeeping

● Front-Office

Operation

● Collections

PROFESSIONAL PROFILE

Motivated, personable business professional with extensive managerial and customer service experience. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Poised and competent with demonstrated ability to easily transcend cultural differences.

WORK EXPERIENCE

Alere – Marietta, GA 2008 – Present

Part-Time Customer Service Agent (concurrent with full-time employment)

● Answer phones and respond to customer requests.

● Provided customers with product and service information.

● Transfer customer calls to appropriate staff.

● Identify, research, and resolve customer issues using the computer system.

● Follow-up on customer inquires not immediately resolved.

● Complete call logs and reports.

● Recognize, document and alert the supervisor of trends in customer calls. Hudson Medical Group – Atlanta, GA 2003 – 2009

Office Coordinator

● Responsible for patient scheduling and check in and out procedures.

● Verified insurance, pre-certifications, and acted as liaison between hospital and physician office as well as various insurance companies.

● Coordinated physician surgery schedule, fee, and coding procedures.

● Responsible for conducting a monthly inventory and ordering of all office supplies.

● Communicate medical concepts to patients using layman’s terms to facilitate understanding.

● Collecting on all past due accounts and posting procedures.

● Responsible for producing all daily and month end activity reports.

● Handling of all bookkeeping accounts payables as well as account receivables. Construction Market Data – Atlanta, GA 1998 – 2003 Regional Account Manager

● Responsible for managing 700+ accounts totaling over $850k in sales.

● Reacted to resolve customer issues and concerns.

● Functioned as account controller while calculating monthly write offs, deductions, documenting activity reports and balancing percentages.

● Advised customer database of product changes, service extensions, discounted products and cancellations.

● Approval and upgrading sales contracts as well as training new employees.

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