Manager Customer Service

908-***-**** home

908-***-**** cell

ac1l6x@r.postjobfree.com

**** **** ****

Stewartsville, N. J. 08886

Lisa P. D’Alessandro

Objective To obtain a position within an organization that will allow me to effectively

enhance the company with my knowledge and expertise developed throughout

my lifetime. Bringing with me a positive attitude and desire for all involved to be successful.

Experience

2008- Present

1992 - 2008

Countryside Paving Co Inc

Office Manager/ Administrator

Organizing all office files

All Human Resource responsibilities including insurance, associate promotions, payroll and documentation of employee files

Accounts Payable/Receivables

Marketing/Advertising.

Customer Service

Banking

Proposals

Overseeing maintenance log of fleet including heavy duty commercial equipment and trucks.

Auto, Liability, Commercial, Umbrella, and WC insurance policies

Accumulating all proper documentation for sub contractors.

Multitasking several jobs at one time.

All responsibilities involved in the clerical side of the business

Answering phone and taking messages.

QuickBooks, Microsoft Word

Kings Super Markets Inc.

Deli Manager

Ordering, Scheduling, and Merchandising for all categories, Cheese, Catering, Sandwiches, Meat provisions, Gourmet Coffee, Prepared Foods and Salad Case, Prepackaged Prepared Foods, Sandwiches, Salads, Smoked Fish, and Ethnic Foods.

Product development of New Items, working with suppliers and Chefs to develop Specs to include Private Label leading trend items on a seasonal calendar that launch approximately 10 New Items per Month with an 80% success rate.

Work with labeling and packaging suppliers to control costs and be first with innovative packaging such as dual ovenable trays in 1989.

Supervise an Assistant Manager, 21 Deli Associates, 1 Cheese Lead and 1 Catering Manager.

Held 4 Key Meetings per year, Once Quarterly with all I supervise. Write yearly appraisals.

Responsible for delivering budgeted Payroll, and Gross Profit targets in all areas every period.

Part Time

Kings Corporate Offices 2 Dedrick Place West Caldwell NJ

Verducci’s Gourmet Market, Flemington N.J.

2003 thru 2004

Specialty Cheese Buyer and Merchandiser

Responsibilities included weekly planning of sale items, buying for all categories including dry specialty tie in items such as nuts, dried fruits, spreads and provisions, pricing to achieve gross profit and seasonal planning.

Cheese cutting, case merchandising and sampling

Weekly Cheese classes including pairings with fruit and specialties items from other departments.

1989 - February 1991 Kings Super Markets Inc. West Caldwell N.J. Parsippany, N. J.

Product Development Chef (SPECIAL ASSIGNMENT)

Sourcing and buying for all Packaging and Labeling

Developed proprietary recipes that were sourced out to Manufacturing Food Suppliers such as: Townsend Culinary, Celentano Foods, Newhart Foods and Ling Ling Foods.

Used Restaurants, New York City Gourmet Shops, Upscale Trade Shows to Benchmark and find new trends and flavor profiles.

Successfully developed recipes for Entrees, Sides and Party Fare in categories such as: American, Mexican, Italian and Asian,

Developed specifications for each item to differentiate Kings products from the competition.

Developed Food Safety Guidelines for Catering and Deli

Developed Items for Catering Menu still used today.

Worked with Consulting Companies such as: Joseph Baum Associates to develop Standards of Excellence.

Kings Supermarket

Short Hills NJ

Store Sales $50 mil per year

1986-1989

Executive Chef and Prepared Food Manager

Supervised 8 people. Responsible for buying, Scheduling, Recipes, Batch Sizing, and Preparing Food for The Prepared Food Department $40,000 per week, Deli salads and catering $20,000 per week and Preparing for three surrounding stores $25,000 per week to save labor and boost profits.

Developed Off Premise Catering Program for Kings. This business developed into a $50,000 per week average. Trained all catering associates in off premise catering as well as outside corporate sales. Costed out all items and developed retails. Developed specs for each item with pictures for each store to help new associates with training. Developed in store catering brochure.

Education

1983-1985

The College of Saint Elizabeth, Convent Station, N.J.

Bachelor Degree in Home Economics

1980-1983

Keystone Junior College, La Plume, PA

Associates in Applied Science Degree

Majored in Foods and Nutrition/Hotel and Restaurant Management

Point of Interest

Interior Design and Dog Training, Mom

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