Sharon Williams

Mobile Telephone: 470-***-****

ac1l6g@r.postjobfree.com

RESUME

Positions Held: Executive Administrative Assistant; Office Manager, Administrative Assistant; Project Coordinator; Receptionist; Concierge; Customer Service Representative; Host/Cashier

Employment:

Host (Part-time)

Delaware North/SunTrust Park/Atlanta Braves, Atlanta, GA

Specialty: Sport Service Management

February 2017 - Present

Provide exemplary customer service to customers

Assist with wait/seating arrangements for customers

Assist with opening and closing procedures

Cashier (Part-time)

Walmart, Marietta, GA

February 2017 – Present

Provide exemplary customer service to customers

Utilize cash, credit/debit card, gift card and e-shopping procedures to process purchases

Assist with re-facing and restocking store products

Cashier

Ace Hardware, Atlanta, GA

Specialty: Hardware specialty retail store

May 2016 – February 2017

Assisted customers with purchases utilizing cash, credit card, gift card, and check procedures.

Balanced register at end of each shift.

Restocked and refaced shelves.

Concierge

Employers Alliance, Temple Terrace, FL

Specialty: Real Estate/Property Management

November 2015 – March 2016

Greeted guests in a friendly and courteous manner by exhibiting exemplary customer service.

Monitored the lobby and parking areas of the building utilizing security cameras.

Maintained the front desk of a high traffic facility.

Interfaced with residents, delivery personnel, contractors, and vendors.

Coordinated package and mail delivery.

Operated multi-line switchboard.

Utilized ActiveBuilding software to:

oassist residents and visitors

orecord pet, noise, and debris violations

osubmit maintenance request for building repairs

oreserve amenities for residents

oassist realtors with lockboxes

oassist residents and business owners with issuance of unit and building keys

ocommunicate with residents and EE corporate representatives

Utilized Active Building software and MS Excel to coordinate event calendar

Maintained inventory of office supplies.

Assisted the Director with administrative support duties

Concierge

Condominium Concepts Management, Atlanta, GA

Specialty: Real Estate/Property Management

June 2015 – November 2015

Greeted guests in a friendly and courteous manner by exhibiting exemplary customer service.

Interfaced with delivery personnel, contractors, and vendors.

Coordinated package and mail delivery.

Operated multi-line switchboard.

Utilized BuildingLink to:

orecord pet, noise and debris violations

osubmit building maintenance request

ocommunicate with residents and CCM corporate representatives

oassist realtors with lockboxes.

oassist residents and business owners with issuance of unit and building keys

ocoordinate event calendar and scheduling of events

ocoordinate and maintain accounts receivable/accounts payable for amenities reservations

Coordinated scheduling reservations for Guest Suite, Conference Room, Club Room/Ball Room

and Pool/Grill/Patio area utilizing MS Excel and MS Word

Assisted the Property Manager with administrative support duties.

Event Staff/Facility Assistant (Part-time /Weekend)

Burnt Hickory Baptist Church, Powder Springs, GA

July 2005 – November 2014

Assisted with special set up for community events such as high school commencements, Cobb County Police and Sheriff Deputy Academy graduations; Baccalaureate ceremonies; sport team banquets, and local church and community events. During layoffs and transitions I was able to pick up hours that amounted to 35 plus hours during my seasons of transition.

Administrative Assistant/Project Coordinator

Engineering Design Technologies, Inc. Marietta, GA

Specialty: Engineering and Design Build Construction

August 2010 – August 2012

Coordinated administrative support activities related to military design construction projects for the United States Army Corps of Engineers.

Provided administrative and project support for 7 Project Managers, two LEED Managers, and the Chief Operating Officer of the design build Construction Department.

Provided administrative and project support for more than 50 subcontractors contracted for the projects.

oSpecialized duties included utilizing a federal Quality Control System (QCS) to coordinate federal required Certified Payroll, weather reports throughout the US, and updated insurance certificates.

oReconciled project managers VISA credit card bills and Home Depot credit card bills.

oPrepared travel expense statements for project managers.

oCoordinated in house and off campus training courses for project managers and contractors.

oAssisted in creating, composing, revising and generating proposals.

oAssisted in creating, composing, revising and generating contracts.

Other duties included creating, generating and forwarding subcontractor documents required by both the prime contractor and United States Army Corps of Engineers.

Administrative Specialist III (Temporary)

Kennesaw State University, Auxiliary Services and Programs (ASaP), Kennesaw, GA

June 2008– December 2008

Created, coordinated and updated databases related to the Auxiliary Services and Programs student printing accounts; student meal plan accounts; and student parking accounts.

Created, generated, and maintained spreadsheets and databases relating to student account reports utilizing MS Excel and MS Access

Provided administrative and project support to the Director of Culinary Affairs during the construction of the KSU dining hall utilizing MS Word, MS Excel and MS Access

Coordinated research on recycling cooking oil, food waste, cost of recycling and the final recycled product.

Coordinated research on local farms for the purchase or organic and non-organic produce.

Provided event coordination utilizing EMS (Event Management Systems) for campus events

Coordinated maintenance support and repairs for vending machines, copiers, and printers throughout the campus.

Academic Assistant II (Tech Temp/Temporary)

Georgia Institute of Technology, Atlanta, GA

February 2008 – May 2008

Provided academic and administrative support for the graduate admissions department of a Georgia Tech graduate school.

Created, generated and maintained database, spreadsheets, reports and correspondence relating to applications, follow-up, acceptance letters and financial / research assistance.

Executive Administrative Assistant/Office Manager

Classic Caseworks, Kennesaw, GA

Specialty: Architecture and Design Build Construction

January 2006 – November 2007

Provided executive administrative support for the Chief Executive Officer, Chief Operating Officer and the Vice President of Classic Caseworks while also providing office management.

Coordinated activities and functions related to human resources such as recruitment and new hire orientations

Coordinated and processed weekly payroll.

Coordinated, scheduled and planned benefit seminars for employees.

Conducted research on benefit options available to cut cost to company but offered more amenities to employees.

Composed and generated employee safety manuals for the company with the assistance of OSHA guidelines. Voluntarily attended Continuing Education course to learn how to create safety manuals and contacted OSHA for manual creation assistance.

Created, generated and maintained financial reports, spreadsheets and data bases pertaining to accounts receivable, accounts payable and miscellaneous expenses.

Coordinated in-house and off campus training courses for employees and contractors.

Provided logistics coordination by scheduling pick-up and delivery of materials produced by CC for cross country delivery.

Coordinated travel arrangements for project managers.

Processed travel expenses and if necessary, reimbursement; reconciled project managers credit card statements

Interfaced with OSHA representatives regarding approval of manuals.

Interfaced with prime contractors, subcontractors and vendors.

Composed, created and generated correspondence, construction progress reports, financial reports, and sub-contractors contracts.

Additional Employment:

Academic Assistant

Georgia Institute of Technology

College of Architecture, Doctoral Program

Administrative Secretary

Georgia Institute of Technology

Georgia Tech Research Institute, Signature Technology Laboratory (STL)

Education:

The University of Michigan-Flint Campus (branch of University of Michigan)

Major: Political Science

Military Service:

United States Air Force (Veteran)

Skills:

Administrative Support; Receptionist Support; Project Coordinator; Customer Service; Multi-line Switchboard; Credit Card Reconciliation; AR/AP; Payroll; Benefits Enrollment; Electronic Filing; Event Scheduling; Travel Arrangements; Petty Cash Management; Cash Handling; Office Management; Supervisory Experience

Software:

MS Word; MS Excel; MS Access; MS Outlook; MS Power Point; QuickBooks (Construction); EMS (Event Management Systems); Banner; ActiveBuilding; BuildingLink; QCS (Quality Control Systems)

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