Customer Service State University

TERRI BEATON

***** ****** *****,

STRONGSVILLE, OH 44136

216-***-**** ac1l5x@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking a position in an environment that uses my management, computer, organizational and customer service skills while enabling me to learn and grow with the company.

SKILLS

Advanced clerical knowledge Creative problem solver Exceptional communication Goal-oriented

Excellent time management skills

WORK HISTORY

ALLIANCE SOLUTIONS GROUP

Call Center Representative/ Independence, Ohio/ February 2017 - July 2017

-Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing prompt information.

-Explained details of specific problems with accuracy and detail.

-Politely assisted customers via telephone.

AMERICAN GREETINGS CREDIT UNION

Bank Teller /Cleveland, Ohio / April 2014 - September 2016

-Organized, stocked and maintained the teller window area.

-Scheduled staffing for the branch.

-Rapidly and efficiently prepared customer and ATM cash.

-Maintained and balanced teller draw daily with 100% rate of accuracy.

-Opened and closed accounts

LAKESHORE CREDIT UNION

Bank Teller /Avon Lake, Ohio / February 2010-June2012

-Served as primary contact for customer accounts, account inquires, ordering, shipping, billings and other pertinent issues.

Education

Cleveland State University, Cleveland, Ohio

Bachelor in Early Education

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