KATHRYN VANDEGRIFT

***** ****** ****

Brookpark, Ohio 44142

216-***-**** (Home)/ 216-***-**** (Cell)

ac1l58@r.postjobfree.com

CAREER SUMMARY

Hospitality and Administration is my passion, am able to manage, empower others, build cohesive teams, co-ordinate multiple tasks/events/schedules and strive for top results. My 10 years of experience demonstrates adaptability, detail orientation and that customer/guest satisfaction is my first priority.

SPECIAL SKILLS

Administration:

Reservations/Scheduling

Data Entry - Problem Solving

Payment processing

Guest/Customer Service

Front Desk (any shift)

Operations

Production

CORE ACCOMPLISHMENTS

Guest Service

Check in and out

Reservations

Phones

Problem solving

Inventory of rooms

Computer Skills

Audit

Payment Processing

Word, Excel and Data Entry

Management

Staff Scheduling

Running all department of the Hotel

Resolution of Customer /Guest issues

Strive to ensure guest returns

Record Keeping/payroll

Monitored/charged for services

Interacted with / Venders

Interviewed and hired staff

Contracts/leases

Meet Operation and production requirements

Food/Banquet/Bar

Server

Set-up and tear Down of parties of 1 to 1000

Labor

Hotel Driver,

Industrial Iron

Folder

Housekeeping

Security

Monitored Hotel/Property -Cameras to ensure guest/customer safety

WORK EXPERIENCE

Parma Laundry, Parma, OH 2016-Present

Baldwin Wallace College, Berea, OH 08/2015 to 12/2015

Rockside Place Apartments, Independence, OH 2005-2011

Holiday Inn Express, Brookpark, OH 1995-2005

Hilton Hotel, Fairlawn, OH 1987-1993

Cardinal Federal Bank, Cleveland, OH 1993-1990

EDUCATION

Berea High School Diploma

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