Management Manager

Prasenjit Dan

Phone: 714-***-****

*********@*****.***

Senior Technology Leader with over 17 years of experience in Technology Strategy, Consulting, Software Development, Service Delivery, Client Relationship, Business Development, Solution Architecture, Infrastructure, Database/Application Management. Demonstrative leadership in aligning technology, operations and business objectives with strategic initiatives focused on efficiency, effectiveness, sustainable competitive advantage and cost containment for increased controls, compliance and profitability. Focused, result-driven, enthusiastic, “Out-Of-the-box” thinker, and consistently successful in identifying and capitalizing opportunity to drive organization’s growth. Areas of expertise include:

IT Project/Program Management

IT/Technology Strategy

ITIL/ITSM/Service Delivery

Database & Infrastructure

Software Development/SDLC

Technology Leadership

ERP Solution Architect

Change Management

Quality Management

Capability Assessment

Client Relationship Mgmt.

Capacity Planning

Application & Middleware

Business Development

Business Continuity

Global Operations

Cloud Strategy

IT Outsourcing

Business Strategy

IT Governance

Industry Expertise:

Pharmaceutical, Healthcare & Life Sciences

Distribution, Supply Chain & Logistics

Technology, Media & Communications

Consumer Products & Retail

Professional Services

Diversified Engineering

Manufacturing & Automobile

Energy & Utilities

Financial Services

EXPERIENCE

PROTIVITI San Jose, CA

Sr Manager, Technology Strategy and Operation Apr 2016 - Current

Led Enterprise PMO (ePMO) transformation for initiative by defining ePMO Operating Model, enablement Roadmap and Governance Structure, and by designing portfolio management, project/ program delivery and change enablement strategy.

Defined IT organizational improvement strategy and led initiatives to align IT capability, budget and processes with business requirements that include platform modernization / consolidation and cloud initiatives.

Established business continuity, disaster recovery and high availability program for firm's critical business facing enterprise application and infrastructure to achieve desired RTO/RPO objectives.

Helped client's on-time go-live with new Oracle ERP and workday HRMS system by leading UAT planning, execution, tracking progress, presenting status, mitigating bottlenecks, and driving defects resolution.

Helped transformation of firm's internal IT organization into a separate product engineering company to extend solution & service to their external clients by developing strategic roadmap and actionable initiatives.

Led Service Desk improvement initiatives to increase management visibility, service quality, efficiency, and to reduce cost. This also includes establishing service desk operating and interaction model within core IT operations.

Generated revenue stream of $7 M a year by leading Business Development initiatives through networking, awareness campaign, RFP/vendor selection participation, and proposal presentation.

ACCENTURE San Jose, CA

Sr Manager, Technology Delivery and Operation Dec 2013 - Mar 2016

Implemented client's hybrid infrastructure with off-premises and on-premises cloud for business critical applications with key focus on cost, security, efficiency, controls and quality.

Led $20 M implementation, upgrade and support of Oracle EBS/ERP, Workday, Salesforce, Hyperion, Flexera, Sabrix, Revpro, Single Sign-On(SSO), identity management(iDAM), AssureNet, IPM, GRC/CCG, SOA and Fusion Middleware.

Helped firm's IT separation from its parent by assessing risks, skills, capabilities and costs. Led enterprise application implementation, outsourcing and integration, data segregation, conversion, testing and post go-live support.

Led multiple database (Oracle, Teradata, NoSQL, SQL Server, MySQL), application (ERP/EBS, Hyperion, iDAM), SaaS implementation (Workday & Salesforce), upgrade, migration, and support engagement on cloud and in-house infrastructure.

Assessed and provided actionable recommendation to improve IT Organization's operational efficiency and effectiveness across processes, technology, capability, budget, and organization structure to meet the demand of fast growing business.

Assisted client to achieve 99% uptime goal by implementing high availability, enhanced monitoring and prompt reaction protocol, and leading stabilization of production.

Improved client's existing IT operation and service delivery/ITSM processes and introduced continuous improvement plan for operation process to reduce cycle time, defect elimination, reliability and improved time to delivery.

Enabled firm's executive project management offices (ePMO) function to improve IT governance, alignment between IT delivery and business requirements, and established firm's customer satisfaction programs.

Helped client to reduce resource utilization & licensing cost by 30% by consolidating of 22 systems into 14 systems.

Helped customer to satisfy all PCI, Sox and other regulatory compliance, and Audit control requirements with 0% failure from 25% failure within a year for their financial system.

OSI CONSULTING, INC Irvine, CA

Sr. Manager, Technology Delivery and Operation Jan 2008 - Dec 2013

Managed 8 new ERP/CRM implementations, 10 platform migrations, 6 application upgrades and 4 in-housing projects across 22 customers. Provided post go-live support and achieved 99% system uptime from 80% availability level in first 6 months.

Built the concept, planned, implemented and executed managed services business model from inception and expanded the new business to 22 customers and $8MM in revenue.

Led multiple database (Oracle, Teradata, NoSQL, SQL Server, MySQL), application (ERP/EBS, Hyperion, iDAM), SaaS (Workday & Salesforce) implementation, upgrade, migration, and support engagement on cloud and in-house infrastructure.

As a strategic PMO, led multi-year ERP implementation lifecycle from system design, implementation and integration, to process optimization, to third-party integration, testing and supporting post-implementation application.

Implemented system stabilization, high availability and business continuity effort to meet desired RPO/RTO, enhanced system monitoring, helped improving firm's backup and recovery mechanism using EMC's data domain utility.

Supervised a team of 80 engineers across Infrastructure, database, development and business analysis function in onshore / offshore model. Reorganized service model to improve accountability and strengthen performance measurements.

Led development of service management system for customer management, saving more than $200k licensing cost.

Recommended customer for system restructuring and capacity planning to accommodate future business growth.

NEW AGE ELECTRONICS Carson, CA

Lead Oracle Application Architect Mar 2007 - Jan 2008

Led in-sourcing and upgrade of database and application, implemented high availability and disaster recovery system. Successfully supported the Oracle ERP/Supply chain system during company’s growth to $1B from $600MM in revenue.

Reporting directly to CIO, Managed entire Oracle application team of 12 Engineers across database, business analysis and development function.

Managed IT governance and portfolio, and Business and IT alignment. Organized IT and Business leaders weekly meeting, implemented corrective action against business feedback for improved IT Operation and system effectiveness and efficiency.

ORACLE CORPORATION San Diego, CA

Principal Solution Architect Feb 2002 - Mar 2007

Led multiple database and application (Oracle ERP) installation, upgrade, cross-platform migration, disaster recovery, high availability and backup/recovery strategies, automated environments refresh, and performance improvement effort.

Led a team of 8Architects/DBAs in 11 different implementation projects ranging $1MM to $4MM. Automated database and application maintenance/administrations to reduce human interventions by more than 60%.

Led multiple sales and marketing effort as technology expert and represented Oracle to multiple customers as pre-sales technology exert helping Oracle to own 6 new projects totaling over $40 MM in revenue.

Worked as release manager for Oracle apps 11.5.9 and 11.5.10, performed install and integration test, mitigated defect, packaged software and released product to market.

SATYAM COMPUTER SERVICES / TECH MAHINDRA Hyderabad, India

Database Administrator July 2000 - Feb 2002

Provided 24x7 database administration, batch processing, bug fixing, backup and recovery support.

Led capacity planning, performance tuning effort for GE-Capital Bank, Fiat Bank and Credit Bank, Austria. Automated backup, recovery, refresh and regular maintenance activities.

Designed and Build logical/physical standby, disaster recovery and high availability of production system to achieve 99% up-time.

EDUCATION

UCLA ANDERSON SCHOOL OF MANAGEMENT Los Angeles, CA

M.B.A., Fully Employed Program, Operations and Strategy June 2016

Membership: Management Consulting Association, and High Tech Business Association

NATIONAL INSTITUTE OF TECHNOLOGY Durgapur, India

B.E., Computer Science and Engineering May 2000

Won Scholarship for being top 5% of the class.

Leadership: Elected and Served as General Secretary of University Student Union for 1998-2000

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