Customer Service Sales
Resume:
YVONNE N. CHAPPELL
Fairfield, OH 45014
*********@*****.***
PROFESSIONAL SUMMARY
Customer Service driven professional with strong skills in multitasking and meeting deadlines under pressure. A self-starter who effectively prioritize the workload to meet goals and deadlines. Effective problem-solver by immediately identifying trends or conflicts and coming to a timely resolution. Detail focused with excellent organizational, communication, interpersonal, and analytical skills.
EDUCATION
Master of Science Expected: August 2017
Major: Management Marion, IN
Indiana Wesleyan University
Bachelor of Arts December 2007
Major: Liberal Studies Cincinnati, OH
College of Mount St. Joseph
EXPERIENCE
ERP Suites, LLC Loveland, Ohio
Inside Sales March 2017 – May 2017
Followed up on all leads in a timely manner
Updated and maintain database with current customer notes and information
Generated email marketing campaigns
Altaquip, LLC Blue Ash, Ohio
National Accounts Representative February 2013 – March 2017
Manage 40 third party accounts and 78 Lowe’s store respectively
Communicate with current customers and third party service providers
Return communication regarding customer satisfaction and service
Make calls to original equipment manufacturers and part vendors
Make inbound and outbound customer service calls
Provide customers with information including estimates and status updates with a high level of confidentiality
Invoice all labor, parts, travel, and job order comments for each unit completed daily by third party providers
Create, edit, delete third party provider job orders as needed daily
Document, track, research, and report on delayed repairs as reported by the third-party provider’s daily
Manage assignment, scheduling, and invoicing of customer-direct orders
Monitor work order statuses to ensure accuracy and assistance for any discrepancies
Perform routine systems maintenance and editing
Retrieve and return phone messages
DriveTime Carsales,LLC Fairfield, Ohio
Operations Advisor March 2012 – November 2012
Processed down payments, titles, and loan documents
Assisted sales teams with leads calls
Provided excellent customer service for potential sales by assisting the sales team with test drives, phone calls, and research
Assisted the sales team with meeting monthly sales goals by making sales calls, helping customers with test drives, and processing paperwork for the sale
Sorted and scanned confidential documents to the corporate office with high attention to detail, accuracy, and efficiency
Avon Products, Inc. Cincinnati, Ohio
Customer Service Specialist June 2009 – July 2011
Received calls from top selling Avon Representatives assisting with placing orders, making account adjustments, and returns
Maintained an average call time of under 5 minutes with accuracy and efficiency
Upsold products for each new campaign
Upheld the Avon standard by providing quality customer service
Resolved representative issues in one call
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