It/ help desk/ supervisor
Resume:
Dee Judd
Rockford, IL *****
*******@*****.***
Home Phone: 815-***-****
Education:
Rockford Career College, Rockford, IL (formally Rockford Business College)
Associates, Medical Assistant, AAS
Microsoft Office Specialist (MOS) - Expert Certification in Word
Qualifications/ Computer Skills:
Proficient in Microsoft Office, Word Perfect, Quick Books, Sage, Abra, Sugar, CSG.
Proficient in Windows 7, 8 & 10.
VOIP, routers, switch experience
Exceptional organizational skills.
Able to work in a fast pace setting and independently.
Well organized, open to change & teachable.
Experience:
Rise Broadband
Technical Support Tier 2, March 2015- August 2017
Provides technical support for VoIP, Internet, Web Hosting services, Email, Ethernet connections; resolves end users home network issues and works with routers
Use proper judgment to set up onsite service calls as needed
Respond to customers inquiries, regarding billing, sales and basic technical support
Update and maintain account details with accurate data
Process additions, cancellations and reconciliations of active customers
Communicate and liaise with all other Company departments regarding operations issues
Basic understanding of IP address schemes, network fundamentals, network hardware and Wi-Fi networks, Email and configuration
Ability to define problems, collect data, establish facts and draw valid conclusions; calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
Basic understanding of debits and credits
Performing basic personal computer (PC) and Local Area Network (LAN) setup and repair
Assisting customers with initial PC configuration; demonstrating Email account setup, LAN setup, and basic Internet Service Provider (ISP) use
Setting up Voice over Internet Protocol (VoIP) telephone equipment and testing for proper functionality
Contacting homeowners and site managers to ensure installation satisfaction
Notifying appropriate parties immediately of any issues which may affect efficient operations
Proficient with the Microsoft Office suite, Sugar, CSG and other job related software
Ability to analyze and define problems; prioritize work flow, multitask, meet deadlines, and remain flexible
Demonstrates attention to accuracy on all duties and responsibilities
Supports Tier 1 agents with there call & assists with questions
Responsible for supervising the chat.
Milestone Inc, Rockford, IL July 2002-July 2016
Direct Service Provider, 2002-2004 and 2014- 2016
Assist Individuals with 24 hour daily living skills.
Assist individual’s with using the restroom, dressing, brushing teeth, making meals, laundry, etc.
Transport individuals to and from desired locations.
Milestone, Inc. (continued on back)
Milestone, Inc.
IT Specialist, 2004- 2014
Troubleshoots employee’s computer problems over the phone.
Diagnose hardware failure.
Repair required components when pcs/laptops fail.
Set up new computers and install required software, antivirus protection & limit user’s access.
Responsible for routine computer audits, updates, and repairs on 140 PC’s/Laptops.
Assist with installing networking cable throughout the company’s buildings.
Teach employees how to use a computer/ laptop/ email/ Word/ Excel so they may perform there job accordingly.
Maintain inventory of all equipment & parts.
Enter database information within appropriate time frame for every location (31) and disseminates monthly reports.
Adjusts formulas/spreadsheets as necessary to ensure accurate monthly reports using Excel.
Responsible for updating/maintaining the computerized copies of the companies’ policies / procedures and forms.
Responsible for distributing needed forms throughout the whole company.
Enter Quality Assurance and disseminates reports.
Maintains computerized directory of all Individual’s face sheets.
Sends out monthly notification letters.
Assist Staff by accurately transcribing medical dictation from the consulting psychiatrist.
Maintain master charts including filing, purging and retrieving forms as needed.
Milestone, Inc.
Human Resources Assistant, 2005-2006
(Job duties completed in addition to IT Specialist duties)
Manage daily attendance activity/ punches.
Complete background checks on applicants.
Complete filing.
Answer high volume of telephone calls & effectively communicate with employee’s to answer any/all questions they had.
Maintain confidentiality of employee’s records.
References::
Ashley Akerman
Brandon Akerman
1215 Scottwood Rd
Rockford, IL 61107
Personal friend
Bri Henico
3260 S. Alpine Rd
Rockford, IL 61114
Co-worker
Ryan Roberts
4839 Illinois St.
Loves Park, IL 61111
Co-worker
Colton Conder
551 Sandra Circle
Freeport, IL 61032
Supervisor at Rise Broadband
Employment Verification:
Milestone, Inc.
4060 McFarland Rd.
Loves Park, IL
Rise Broadband
www.theworknumber.com or 800-***-****
Employer code: 100738
Corporate address: 619 14th St SW, Loveland, CO 80537 (Attention Lana Morris) or email *******@*************.***
Contact this candidate