MARLA D. JEMERSON
Flint, MI 48532
ac1l34@r.postjobfree.com
CAREER OBJECTIVE
Seeking to obtain a Human Resources Manager position with a company where 10 years’ experience in customer service and client management can be utilized to identify talent, train new employees and deploy development programs that achieve organizational goals.
EDUCATION
Bachelor Degree: Human Resource Management
Associate of Business Administration
Baker College, Flint, MI
CORE COMPETENCIES: Analytic and Critical Thinking A People-Person Persuasive Active Listening Change Management Intermediate Database Management (Access)
WORK HISTORY
Retail Sales Consultant 02/2007 – Present
AT&T Company, Flint, MI
Communicate daily with over 200 customers educating them on cellular phone, internet, satellite and cable services options and plans offered through our company
Promote company events and customer appreciation days to drive product sales
Team Leader/Supervisor 07/2006 – 12/2006
First Data Card Service, Livonia, MI
Coached and led a team of 3- 5 representatives on credit card machines sales, prepared periodic reports and team evaluations to track progress
Trained employees on compliance, negotiation and selling skills to ensure consistency
Bank Teller/Sales Representative 12/2002 – 10/2005
Standard Federal Bank, Flint, MI
Performed account services deposits, check cash and issue savings withdrawals
Sold cashiers/traveler’s check and e-bonds, answered questions in person/on telephone
Internship Office Assistant 120 Hours 06/2015 - 08/2015
Sorensen Gross Construction Services, Flint, MI
Typed documents using MS Word, entered payroll information into Excel
Greeted incoming customers, answered phone calls, filed paper work and organized filing cabinets using a colored coding lettering system
MARLA D. JEMERSON
3660 Rue Foret Apt. 186
Flint, MI 48532
ac1l34@r.postjobfree.com
REFERENCES:
Shemeca Thompson
Retail Sales Consultant
AT&T
4029 Miller Rd.
Flint, MI 48507
Years Known: 2
James Mitchel
Retail Sales Consultant
AT&T
4029 Miller Rd.
Flint, MI 48507
Years Known: 2
Kaesha Cooper
Sales Consultant
Yellow Pages
1275 Heatherwood Dr.
Grand Blanc, MI 48439
Years Known: 3