Customer Service Representative

BUNIITHA KANAN

No **, Jalan PUJ Taman Puncak Jalil Bandar Putra Permai Seri Kembangan 43300, Selangor Malaysia. Home : 038******* Mobile : 012******* Email : *********@*****.*** PROFESSIONAL SUMMARY Customer Service Representative with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Motivated banking professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions.

SKILLS

• Practices due diligence

• Strong interpersonal skills

• Customer-oriented

• High level of accuracy

• Strong customer relations

• Computer Skills

Microsoft (Word, Excel, PowerPoint,

Access, Frontpage).

• Languages

English, Malay, Tamil

WORK HISTORY 02/2016 to current – Customer Service Representative HSBC – Cyberjaya

EDUCATION 2016 Bachelor of Business in Accounting

HELP University – Damansara Heights

CERTIFICATES 2016 – Zero Unplanned Leave in HSBC Contact Centre 2015 – Vice-President of HELP Volunteer Society

2013 to 2015 MIC-HELP Scholarship Award

2015 – Member of Rotaract Club of Sentul

2014/2015 – Participated in Risk Intelligence Challenge Trophy 2014 – Contributed in MOHE HELP IPTS My Village Program 2013 to 2015 Completed 88 hours of Volunteering task 2012 – Completed course in Basic Project Management 2012 – Completed MSC Malaysia Undergraduate Skills Programme REFERENCES Mr. HassanuddinMohd Thas Thaker

Lecturer/Tutor

HELP University

017-*******

Ms. Malini R Machap

Assistant Manager of Operation

HSBC – HDPM

016-*******

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