Customer Service Sales

Brittanie Murray

**************@*****.***

Summary A positive, dedicated professional highly skilled in Customer Service with vast experience in Operational support. Strong skills in traditional consumer engagement and preparation of administering documents with exceptionally high capacity for learning and new skill acquisition.

Highlights

Retention

Scheduling

Memo of Transmittal

Revision

Calendaring

Receiving

Key Holder

Data Entry

Payment History

Contracts

Communication

Verification

Reviewing

Calculations

Coverage Fees

Sales

Work History:

Nov 2015- Customer Service Representative

Present Optum RX

Answering phone calls while reading and interpreting prescriptions from physician’s orders. Assisting customers with making payment for medication and verifying insurance as well as co-pay amounts. Working effectively under stress and in emergency situations. Placing orders for refill on prescriptions. Making basic mathematical calculations and maintaining comprehensive reports relative to the dispensing of medications.

Jan 2013-

Oct 2015 Phone Sales

TruGreen

Scheduled appointments for service as I accurately tracked and reported productivity and sales metrics. Retention and some expanded sales. Responded to inbound sales inquiries and outbound cold calling to convert leads to appointments. Answered inbound calls to customers with billing issues. Achieved productivity, appointment setting and revenue targets.

August 2011-

Sept 2012 Receiving Clerk- Warehouse

Top Talent Staffing

Packed and prepared items to ship. Also, inspected items and reported damaged or missing parts to supervisor. Provided information to management and co-workers by telephone, In written form, e-mail or in person. Received Inventory documenting count. Entered data for all incoming shipments while staying ambitious and self-motivated. Applied thorough knowledge of methods, materials, tools and standard practices in operations of a warehouse.

April 2008- Customer Account Executive

May 2011 Comcast

Assisted customers with technical support and billing issues. Effectively communicated with staff via email, corresponded and solved daily issues. Operated multi phone lines, answered phones and directed the calls. Handled detailed paperwork. Took payments, as well as explanation of bill. Troubleshoot cable boxes.

Software

Microsoft Office

Typing 40-50 wpm

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft Power Point

Propel

10 Keys

Client App

Education

Graduate, December 2010. Amscot Tax Services, Tax Preparer, Orlando, FL

Graduate, May 2005. Apopka High School, Apopka, FL

Certificates of Completion

Global Anti- Corruption, Business Principles Acknowledgment, Information Security Education, Document Management, Energy Conservation & Recycling, Customer Service Fundamentals: Building Rapport in Customer Relationships, Energy Conservation & Water Conservation, Decision Making: Tools and Techniques, Time Management: Avoiding Time Stealers, Communicating Across Cultures, Managing and Protecting Information

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