Customer Service Data Entry

Mahtahnah Mackay

*** ****** **. ********, ** ****4 570-***-**** ac1l16@r.postjobfree.com

Objective

To gain employment with an organization where I can utilize my skills, and experience gained, and grow with the company.

Education

High School Diploma - West coast High 2012

CNA - The Learning Center of PA 2015

Experience

GENERAL CLERK II MAXIMUS FEDERAL SERVICES PITTSTON, PA 10/14 01/15

Duties were to provide customer service, and data entry skills. It involved talking to customers on the phone and helping them find the answers to their questions, and documenting the results of the conversation into the computer.

BUSINESS ADMINISTRATOR HANDS OF GRACE PERSONAL CARE INC. BUSHKILL, PA 03/12 07/14

Duties were to keep order of the front and back office, and make sure business operations were complete and operating under state requirements. (Marketing, hiring, discharging, payroll, etc.). Office Manager Jackson Hewitt Tax Service Bronx, NY 11/06 -04/08 Duties were to manage two offices of 11 employees, make weekly schedules, review and confirm hours worked then submit them for payroll processing. Correct customer’s personal income tax returns that have been returned, or rejected for numerous reasons. Issue out customer discounts, and competitors discounts. All included heavy customer contact, heavy call volume, filing, computer input, and research. Printing, copying, and some faxing.

TELEPHONE RESERVATIONS OPERATOR TEL AVIV LIMO MANHATTAN, NY 01/02 – 06/04

Duties were to answer calls, make and confirm reservations, send the information through the computer straight to the assigned drivers, call drivers to get ETA’s for the customers if they called in requesting that information. Last maintain a call quota of 450 to 500 calls per shift. TELEPHONE RESERVATIONS OPERATOR JB MANAGEMENT L.I.C, NY 07/00 – 01/02

Duties were to make and confirm reservations by phone from high end clients (celebrities only), assisted them in their transportation needs. Make contact with affiliates via fax and or phone call for out of town transport request, input all information in the computer. Identify customers and their accounts by either their phone number, or name on the account, take credit card payments by phone, as well as update customer's account profile. Also maintain a call quota of at least 500 calls per shift . OFFICE ASSISTANT GREEN UPHOLSTERY JAMAICA, NY 11/98 – 07/00 DUTIES WERE TO MEET AND GREET CLIENTS, KEEP FRONT OFFICE CLEAN, ASSIST IN THE OFFICE WITH THINGS SUCH AS; FILING, COMPUTER SEARCH, AND INPUT, TAKING PAYMENTS, SCHEDULING APPOINTMENTS, MAKING CALLS TO INFORM CLIENTS THAT THEIR VEHICLES WERE FINISHED AND READY FOR PICK UP, SOME FAXING AND COMPLETE TELEPHONE ORDERS FOR MATERIAL NEEDED FOR SOME CUSTOM JOBS THAT WERE BEING DONE.

Skills

OFFICE MANAGEMENT, TAX PREPARATION, CUSTOMER SERVICE, CLERICAL, DATA ENTRY, FILING, MULTI-LINE PHONE MANAGEMENT, COMPUTER KNOWLEDGE, CALL CENTER, PERSONNEL, FAXING, C OPYING, ALEPH COMPUTER PROGRAM, WORD, OUTLOOK, EXCEL OFFICE, AND POWERPOINT. LAST THE ABILITY TO LEARN NEW THINGS QUICKLY. References Available upon request.

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