Administrative Assistant Customer Service

TAMARA DENNING

**********@*****.*** **** Taylor Rd Kaufman Tx 75142 972-***-****

OBJECTIVES

To work with a company with integrity, opportunities for growth, and the ability to increase my knowledge and skill sets to become a reliable asset for that company.

EXPERIENCE

Trinity Valley Community College Terrell, TX

Psychology Tutor September 2012 – December 2013

Assist students in bringing up their grades in General Psychology and Psychology II classes using Pneumonics and quizzes in a no pressure environment. I was successful in this endeavor and out of the 8 students I tutored, 7 succeeded in bringing their letter grade up by at least one and passed the classes.

Executive Choice Construction Kemp, TX

Office Assistant March 2010 – March 2015

Answered phones, Data Entry, Billing, Incoming and Outgoing Mail, Microsoft Office, Video Editing, Graphic Design, Sound Modification for Video Editing

Texas Lamp Mfg. Forney, TX

Office Assistant/Mail clerk April 2015 – June 2015

E-Commerce, Website updating, Filling Orders, Customer Service, Outgoing Mail, Photo Editing, Shipping for all orders, Billing, and Filing. In addition, I would photograph/edit new products and place them online for sale, received the incoming orders for lamp parts, calculated shipping, contacted customers, took orders in store and over the phone and through several e-commerce platforms. I worked with Peachtree software.

Stephen W. Johnson & Associates Dallas, TX

Administrative Assistant/Legal Accounting Manager June 2015 – Current

As an administrative Assistant/Legal Accounting Manager I answer multi-line phones, incoming & outgoing mail, ordering of office supplies, incoming faxes, maintained the fax log, Web design and maintenance, petty cash log, and shopping of office supplies and breakroom supplies, basic accounting with JURIS.. I have deposited and cashed checks at the bank for my employer. In addition to the above duties, I also enter client expenses, firm expenses, handled accounts payable and receivable, all stages of billing- pre-bills, editing, and final bills. I submit bills to various legal billing platforms such as Legal Exchange, B2B, Serengeti, Trialnet, & Bottomline. I make calls to Insurance Claims Representatives/Clients in order to establish or modify budgets for cases and various other billing issues. Some Human Resources work such as paperwork for new or temp hires, and Employee benefits. I troubleshoot the firm’s computers, servers and phone systems when problems arise. General problem solving in all areas mentioned previously.

SKILLS

• Web Design

• Incoming/Outgoing Mail

• Answering Phones

• Customer/Client Service

• Typing speed 50 WPM

• Billing/billing systems

• JURIS Accounting Software

• Centerbase Billing

• Excellent Grammar, punctuation, writing, and communication skills

• Intuitive Problem Solver

• Graphics

• Video Editing

• Sound Editing

• Filing

• Purchasing/Ordering

• AP/AR

• Some HR

• Shipping/Receiving

• Front Desk/Client Greeting

• Microsoft Office & Other Software Proficiency

• Peachtree

EDUCATION

Obtained GED in 1995

Trinity Valley Community College- Psychology Major- Maintained a 4.0 GPA for 2 years- Degree Incomplete

Inducted into Phi Theta Kappa

References upon request

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