Accounts Receivable Manager

Paulette Watkins

Email ********@**********.*** Phone 678-***-****

PROFESSIONAL SUMMARY:

Experienced accounting professional with background in accounts receivable, billing, credit, collections, general ledger, reconciliations, internal external audits. Technical and analytical leader who is adept at combining systems knowledge with an expertise in financial matters, creditworthiness assessment and management.

TECHNICAL SKILLS:

SAP R/3 Certified n PeopleSoft n Microsoft PowerPoint n Microsoft Word n Microsoft Excel n Microsoft Access n Microsoft Outlook n AS400 n Lotus Notes n Kronos

PROFESSIONAL EXPERIENCE:

Siemens Healthineers 2015 to 2017

IT Business Analyst – SAP Support Customer Operations

Analyze business goals, objectives and needs of the general business environment and create functional and/or technical specifications and flowcharts.

Document, track, trend and investigate Customer Order Discrepancies.

Working with IT to resolve more complex issues. Involved in coordinating development and script testing, validation and push of work request enhancements into production.

Reporting and analytics daily, weekly, monthly reports to ensure capture of timely revenue and invoicing. Ran ah-hoc reports to meet the business needs. Ran monthly SOX audit reports and submitted to management

ZF North America, Inc. 2013 – 2014

Regional Shared Services Center - Team Lead

Trained new hires which included Manager and 6 AR Analyst during a transition of the AR Shared Services from the Plant location to Corporate Offices by utilizing extensive experience and knowledge of SAP coupled with strong interpersonal and communication skills.

Served as interim AR Credit Manager for six months, training 6 Credit Analyst & Cash Poster

Monitored and reported to Management, related A/R and Credit activities.

Provided direction to AR & Credit team resolving customer disputes and payment discrepancies.

Analyzed and reviewed month-end reports, focusing on DSO.

Assessed training gaps and held ongoing Web Conferences with remote sites to resolve problems.

Acted as subject matter expert (SME) initiative with IT to optimize cash application, improving hours and reduce risk of any audit compliance issues

Acted as liaison between the business team and IT in troubleshooting daily operation issues and system challenges.

A/R Shared Services Analyst 2011 - 2013

Provided on-going SAP support, working with IT and business users on solving needs of the business

Managed assigned customer account base of appx 300 bill-to accounts and 2000 ship-to’s consisting of Strategic, Affiliate and Inter-Company

Met and exceeded SLA (Service Level Agreement) on monthly basis regarding DSO

Maintained the primary relationship with the accounts payable departments at each customer.

Designated as the team lead to train Accounts Receivable Analyst on SAP system functionality during the on-boarding of a new plant

Worked to maximize profitability, sales, and cash flow, in compliance with ZF NA Operations credit & collection

Processed billing, price adjustments and cash application

Audited auto cash posting solutions.

Drove the resolution and management of deductions and accounts receivable disputes

Responsible for claim resolution, conducting research, analysis and collections.

Maintained Sarbanes-Oxley compliance through audits, general ledger and bank reconciliations

CIBA Vision Corporation 2010 - 2011

Compliance and Project Manager

Directed a compliance operation through a team of six full time employees and an indirect team of 20 contracted employees responsible for ensuring the organization was prepared for the performance of financial and operating audits, and provided support to the Sarbanes-Oxley program.

Managed departmental budget

Develop custom program that improved auto cash posting rate by 15 points

Maintained Sarbanes-Oxley Act compliance through documenting SOX controls, compliance, internal controls, users, remediation, testing and interaction with internal and external auditors

Accounts Receivable, and Cash Supervisor 2007 - 2010

Supervised the daily operations of a department consisting of four direct reports in the United States and eight contracted direct reports located in India. Functions included: Customer Master, Billing Analyst, Cash Posting and Accounts Receivable. Ensured all accounting entries and authorizations were in compliance with company accounting and GAAP. Reconciled and analyzed balance sheet accounts to ensure transactions were recorded accurately and account balances were accurately stated

Managed reconciliation of A/R sub-ledger, bank reconciliation to general ledger daily and monthly to ensure accuracy and audit controls met, exceeding time line to complete month-end close

Saved manufacturing company approximately $75K in patent litigation by providing detailed documentation of sales from archived legacy information

Acted as liaison with Canada office

Served as interim AR Credit Manager for six months; managing staff of four direct reports and eight contracted direct reports located in India.

SAP Implementation Project Experience

oServed as finance functional lead and business process owner in the transition of a bank change. Responsibilities within project included:

oDirecting the data migration activities from PeopleSoft to SAP by providing definitions, data conversions, data loads, data cleansing and final testing

oDirected the change and implementation of new credit card processor

oLed the implementation, and training of 100+ employees in North America and India

for system conversion and business acceptance.

oActed as SD & FICO Functional Business Owner of SAP implementation for department to ensure successful migration from PeopleSoft system

oUpon go live, was designated as SAP SME, first line of troubleshooting and creating Mercury Tickets to GCC IT team to resolve issues, implement changes and create new users

Credit Supervisor 2006 - 2007

Managed a team of eight AR Credit Analyst, two Billing Analyst, four Cash Posters and two Customer Master Specialist. Responsible for maintaining and exceeding DSO target, managing accounting operations, accounting close, account reporting, bank and general ledger reconciliations, accounts receivable reporting enhancements and reconciliation procedures. Served as key contact for outside third party collection agencies when required.

Credit Team Lead 1999 - 2006

Supervised six AR Credit Analyst, two Billing Analyst and two Credit Master Specialist and oversaw credit and collections of 25 Distributor/Key Accounts portfolio while meeting and exceeding the targeted DSO.

EDUCATION:

Winder-Barrow High School

National Association of Credit Management – CBA Certification

Experience commensurate with a BS degree

Certifications and Professional Affiliations:

SAP R/3 Certification

American Management Association – Conflict Management

Contact this candidate