Customer Service Part Time

FRANCES BENDTER

**** ********* *****, *****, **** 44129 *******.*******@*****.*** 330-***-****

Career Summary

A seasoned, multi-talented professional with years of experience in an Administrative capacity. Seeking an opportunity to utilize my training and communication skills in a dynamic, growing midsize business or nonprofit organization.

Core Strengths

Excellent Customer Service Skills

Articulate Communication Skills

Function Under Pressure

Administrative Skills

Work Experience – Part Time

Board of Elections, Cleveland Ohio October 2016 – November 2016

Nursing Home Emissary

Area Temps – Parma Ohio

Cleveland Board of Education Transportation Dept. August 2016 – October 2016

Call Center Customer Service

Kelly Employment Services/Snelling Employment Services – Canton Ohio

Hendrickson Trailers Suspension, Canton, Ohio June 2002 –June 2015

Office Facilitator

Multi-Development Services of Stark Country, Canton Ohio, March 2001 –April 2002

Office Facilitator

Work Experience – Full Time

Hertz Rent - A – Car, Cleveland, Ohio April 1977 – January 2001

Station Manager

Responsibilities of training, interviewing, supervising VSA (vehicle service attendants),

Counter personnel, transporters, bus drivers, also when necessary conversing with

customers.

Cleveland State University, Cleveland Ohio August 1970 - April 1977

Secretary to Director of Special Studies

Facilitated all incoming calls, managed inventory, coordinated

Staff meetings, maintained work records of students on work study program, and general

Administrative responsibilities.

Case Western University, Cleveland Ohio June 1964 - July 1970

Receptionist Psychology Department

Greeted all visitors, provided customer service, effectively managed calls and

forwarded to the appropriate area, managed multiple responsibilities when assigned.

Education

Case Western University – Psychology Classes September 1968-June 1969

Cuyahoga Community College September 1978 – January 1980

Canton Actual Business College Canton Ohio, September 1956-June 1957

McKinley High School, General – September 1952 – June 1956 Graduated

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