Customer Service Representative

Shawntae Cline

MARIETTA COLLEGE MARKETING GRADUATE

Belpre, OH 45714

********.*****@*****.*** - 304-***-****

Ambitious and resourceful marketing graduate seeking a career with an organization providing opportunities for challenge, advancement, and further growth. Excellent strategic planning skills including the ability to initiate change and implement strategies for business development. Goal-oriented, competitive, and driven to succeed. Ability to work within minimal time constraints, without compromising quality of work. Willing to relocate

Authorized to work in the US for any employer

WORK EXPERIENCE

K-12 Substitute Teacher

Belpre City Schools - Belpre, OH - 2010 to June 2017 Provided student instruction, managed classroom environment, and promoted student learning in absence of regular teacher

Implemented teaching plans and assignments, maintained classroom control, and completed daily reports and evaluations

Initiated hands-on learning experiences utilizing educational software programs and creative activities Customer Service Representative

Belpre City Schools - Parkersburg, WV - 2012 to 2013 Managed high-volume workload within a deadline-driven environment from members

Handled customer inquiries, claims, billing and payment service requests

Located multiple resources for problem resolution and best-option solutions

Provided quotes and executed policy changes, transitions, and conversions Basketball Coach, Belpre City Schools

Junior High Girls - Belpre, OH - 2010 to 2013

Directed and strategized behavior of team to develop fundamental skills and adequate levels of stamina and technique

Prepared and organized daily practice plans, activities, and travel arrangements

Monitored academic progress and performed all duties in compliance with OHSAA requirements Sales Representative

Alliance Industries, Inc - Reno, OH - 2011 to 2011 Input consumer orders into online storefront and assisted with technical inquiries; served as customer service representative

Updated and entered data into CRM software (Sales Nexus, Sage MAS, etc.); monitored daily inventory levels and served as a logistical aid for precise product shipment and delivery from manufacturer to consumer Marketing Intern

IJIS Institute - Ashburn, VA - 2009 to 2009

Developed an internal communications plan for all functional departments of the Institute to improve communication

Assisted with design and distribution of promotional materials

Researched federal grants for non-profit companies tailored specifically to public safety and information sharing; assisted in the editing process of several grant proposals; established a compliance matrix for the editing process and reviewed proposals

Senior Year Marketing Project

IJIS Institute - Marietta, OH - 2009 to 2009

Coordinated and scheduled visits with the President of the Marietta Chamber of Commerce, advisors, and professors

Directed communication efforts within my team and delegated responsibilities

Researched the retail market environment of Marietta and surrounding areas to determine gaps in the retail sector; provided recommendations for future business opportunities; tracked new and changing trends in the market environment

Compiled and distributed consumer survey; developed an Excel database/inventory of local businesses

Guided the strategic mission of the team by utilizing outlines and timelines to simplify and achieve goals EDUCATION

B.A. in Marketing in Marketing

Marietta College - Marietta, OH

May 2010

SKILLS

Advertising (3 years), AUDIENCE SEGMENTATION (2 years), Branding (3 years), Consumer behavior (5 years), Marketing (3 years), Microsoft Office (10+ years) ADDITIONAL INFORMATION

CORE COMPETENCIES

Market research Competitive benchmarking Advertising/Media relations

Social media Consumer behavior/Analysis Search engine marketing

Strategic planning Branding Market segmentation

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