Pharmacy Technician Customer Service
Resume:
Jeffery Schapiro, CPhT
Flower Mound Texas 75028
********@*****.***
Seeking the Challenging Position of a Senior Certified Pharmacy Technician Team-Spited professional, patient and resourceful. Positive attitude, creative thinker/ problem solve- effective in streamlining operations, improving productivity and reducing costs. Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond positively to demanding situations, Recognized for speed and accuracy, quality of work. Outstanding Customer Service in all phases of the pharmacy realm and beyond.
EDUCATION & CREDENTIALS
Front Range Community College, Westminster, CO: Pharmacy Technician Certificate completed May 2003 with honors.
Nationally Certified Pharmacy Technician: Awarded this honor by the Pharmacy Technician Board (PTCB) in November 2004.
Completed an Admixture/IV Certification Course from the National Pharmacy Technician Association in September 2008.
Earned a Certificate of Completion in Medication Therapy Management (MTM) in July 2016.
Obtained a Texas Board of Pharmacy- Pharmacy Technician License in May 2017.
CORE COMPETENCIES
Performs the following tasks in a correct and timely fashion under the supervision of a pharmacist: Contacts patients and/or caregivers to schedule a delivery and determine supply needs; Picks and packs medical supplies to fill patient orders; Accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; Confirms delivery tickets after delivery
Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Option Care policies and procedures. Accurately calibrates equipment. Assists with recording and maintaining pharmacy temperature and cleaning logs. Ensures that all pharmacy surfaces, laminar flow hoods and clean room are cleaned per Option Care policy. Understands and can perform basic pharmaceutical calculations in order to obtain correct doses of medications. Prepares medications under the supervision of a pharmacist so they are accurately compounded. Ensures that a licensed pharmacist properly checks all compounding and packing. Adheres to appropriate safety and quality assurance practices. Complies with state and federal laws.
Assists with product purchasing, inventory and equipment management. Orders the correct drug products from the wholesale company if requested. Knowledgeable of various vendors and where to get different supplies, medications and clean room needs. Verifies the accuracy of product orders received. Checks prices against contract and in the schedule of charges. Complies with the Option Care formulary. Cleans and tests infusion pumps. Assists with the system of tracking infusion pumps and medical equipment.
Speaks knowledgeably of the scope of services that are available through Option Care. Understands basic drug terminology and therapies/services provided. Understands other areas of Option Care and what scope of service the company has to offer.
Maintains confidentiality of patient and proprietary information. Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information. Understands and complies with HIPPA.
Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures. Accurately completes QAR forms and forwards them to the supervising pharmacist.
In all activities, complies with accreditation, legal, regulatory, and safety requirements.
Participates in on-call responsibilities of the pharmacy department if required.
CERTIFIED PHARMACY TECHNICIAN
MTM (Medication Therapy Management) Technician / Certification
PTCB-Certified Pharmacy Technician with a high level of motivation to launch a career in this field. Training has included four weeks of hands-on practice in a clinical externship, as well as training in a state-of-the-art pharmacy laboratory.
Learned from respected PharmD instructors, gaining a foundation in pharmacy best practices, medication pharmacology, pharmaceutical calculations, and prescription processing.
Background includes experience in retail pharmacies, long-term care, and "prior authorization provided" exemplary patient care while ensuring a positive customer experience.
PROFESSIONAL WORK EXPERIENCE
Trans-America
Customer Service Representative; Denver CO; February 2017 - April 2017
Managed clients Portfolios
Open and closed clients accounts
Discussed with clients Money Markets and other forms of investments.
Maintained excellent customer service
Excellent use of Time Management
Excellent Attentiveness
Willingness to Learn new things
Excellent Communications skills (Verbal or Written)
Nel Net
Customer Service Student Advisor, Aurora, CO; September 2016 - October 2016
Advised students of which Payment plan would be best suited for their needs.
Performed calculations to see how much their loan will cost them.
Advised parents of the payment plans available to them.
Confirmed with schools that student is in enrolled in their school.
Xerox Healthcare
Certified Pharmacy Technician / Prior Authorization Specialist, Aurora CO; December 2014- June 2016
Worked in the insurance side of the Pharmacy
Filled "Prior Authorization Requests" from doctors across the United States
Granted pharmacies the right to fill medication early for patients in need on an as-needed basis
Interacted with doctor's offices and their staff members on a daily basis
Excellent use of Time Management
Researched and reconciled patient inquiries
Willingness to Learn new things
Melon Bank of New York/ Staff Mark
Document Custody Processor, Irving, TX; July 2014 - October 2014
Responsible for processing all assigned "Initial" and "Final" Collateral Reviews in a timely and accurate manner based on the review requirements of each
Verified mortgage loan documents (single family, commercial, and manufactured homes)
Performed review of previous collateral and documents to ensure agency (Ginny Mae, Fannie Mae and Freddie Mac) guidelines were met
Maintained excellent customer service
Excellent use of Time Management
Excellent Attentiveness
Willingness to Learn new things
Excellent Communications skills (Verbal or Written)
Ally Financial
Loss Mitigation Coordinator, Lewisville, TX; January 2013 - November 2013
Maintained awareness of Federal and State law and regulation changes affecting business operations.
Followed guidance provided by the Compliance Resolution Lead, while staying in compliance with senior management.
Used a variety of job-aids and training guides to assist fellow employees and operators with completing their audit processes.
Ensured that all extensions and operations requests were resolved in the appropriate time frames.
Researched and reconciled customer inquiries.
Excellent use of Time Management
Excellent Attentiveness
Credit Management
Recovery Specialist, Carrollton, TX; November 2011 - November 2012 Worked in the collections department with an assigned queue of commercial and residential accounts. Researched and reconciled customer inquiries. Resolved customer complaints.
Excellent Communications skills (Verbal or Written)
Excellent Time Management Skills
Excellent Closing Ability
Excellent Attentiveness
Patience Researched customer payments and credits for accuracy prior to posting.
Willingness to Learn new things
Positive Language Skills
Arvato Digital Services
Customer Service Advocate, Lewisville, TX; June 2009 - March 2010
Used excellent communication skills, both written and oral, with clients and potentials.
Open and serviced bank accounts for a wide range of individuals.
Advised clients of existing bank rates on Certificates of Deposit and Money Market rates.
Used organizational skills to prioritize workload and multi-task in a fast paced environment, maintaining attention to detail.
Responsible for marketing and selling bank products and services to potential customers.
Evaluated customer needs to cross-sell additional products and services.
Excellent Communications skills (Verbal or Written)
Excellent Time Management Skills
Excellent Closing Ability
Excellent Attentiveness
Internal Revenue Service
Customer Service Representative, St. Louis, MO; October 2006 - April 2007
Re-energized old and outstanding tax bills and explained to debtors exactly why debt was owed.
Used negotiation skills with clients to establish acceptable payment plans.
Worked with tax payers on a multitude of issues.
Strong knowledge and know-how when dealing with difficult people and situations.
Excellent Communications skills (Verbal or Written)
Excellent Time Management Skills
Excellent Closing Ability
Excellent Attentiveness
POH Hospital
Certified Pharmacy Technician, Pontiac, MI; February 2005 - September 2005
Main Source of flow for prescriptions-analyzes prescription; type prescriptions; count prescriptions, compound and dispenses medications throughout the hospital.
Order medications and supplies
Actively engage in proper notifications of FDA recalls to all pharmacies within the hospital.
Working in concert with manufactures to ensure patient safety.
Prepared intravenous admixtures and enteral feedings by calculating necessary quantities of each component
Maintained working inventory within established departmental guidelines by reviewing stock levels and recording for order.
Assured delivery of pharmaceuticals to all patients as-needed in the 408-bed hospital
Filled Pyxis machines throughout the hospital as needed on a daily basis
Medical Arts Pharmacy
Certified Pharmacy Technician, Bloomfield Hills, MI; October 2004- February 2005
Provided home infusion services for long term facility as a member of the healthcare team.
Dispensed medication to patients in a nursing home environment
Specialized in TPNs, antibiotics, pain management and antiviral medication.
Prepared and documented pharmacy care plans, medications, progress notes and patient profiles.
Maintained working inventory within established departmental guidelines by reviewing stock levels and recording for order
Removed expired medication on a weekly basis
Filled and mailed out medications to patients throughout the United States
Main Source of flow for prescriptions-analyzes prescription; type prescriptions; count prescriptions, compound and dispenses medications throughout the hospital.
Order medications and supplies
Actively engage in proper notifications of FDA recalls to all pharmacies within the hospital.
Working in concert with manufactures to ensure patient safety.
WSI Personnel (Employment Agency)
Pharmacy Technician, Denver, CO; March 2003- July 2004
Worked in a wide range of pharmacies throughout the greater Denver metropolitan area and beyond.
Some of these included the following: Denver Health; US Air Force Academy; Midi Life Pharmacy; Safeway, etc.
Main Source of flow for prescriptions-analyzes prescription; type prescriptions; count prescriptions, compound and dispenses medications for a wide range of pharmacies.
Prepared intravenous admixtures and enteral feedings by calculating necessary quantities of each component
Worked as a contractor for this Employment Agency.
Buckley Air Force Base
Pharmacy Technician, Aurora, CO; October 2003 - February 2004
Prepared and filled medications for the United States Air Force
Checked colleagues work for accuracy
Completed inventory of medications on-hand as needed
Additional duties as assigned by Commanding Officer on duty
Main Source of flow for prescriptions-analyzes prescription; type prescriptions; count prescriptions, compound and dispenses medications throughout the hospital.
Order medications and supplies
Actively engage in proper notifications of FDA recalls to all pharmacies within the hospital.
Working in concert with manufactures to ensure patient safety.
Contact this candidate