Manager Administrative Assistant

Kristi Schwartz

South Area Manager - ResCare-Workforce Solutions

San Marcos, TX 78666

***************@*****.*** - 512-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

South Area Manager

ResCare-Workforce Solutions - San Marcos, TX - 2015 to Present Case Manager 1/ Quality Assurance Coordinator

ResCare Indianapolis - Indianapolis, IN - 2009 to 2015 Juvenile Probation Officer

Oklahoma Military Department - Oklahoma City, OK - 2008 to 2009 Stars Program

Administrative Assistant II/Co-Sig Grant -GPRA

Oklahoma Mental Health &Substance Abuse Services - Oklahoma City, OK - 2007 to 2008 Residential Counselor/Case Manager

Volunteers of America - Indianapolis, IN - 2005 to 2007 Administrative Assistant

Indiana Blood Center - Indianapolis, IN - 2004 to 2005 Family Care Assistant/Case Manager

Indiana Women's Prison - Indianapolis, IN - 2003 to 2004 Program/Office Manager

Breaking Free, Inc - Indianapolis, IN - 2000 to 2003 EDUCATION

Associate of Arts in Human Services

Ivy Tech State College - Indianapolis, IN

2004 to 2006

SKILLS

ACCOUNT RECEIVABLES (Less than 1 year), AUDIO VISUAL (Less than 1 year), BUILDING MAINTENANCE (Less than 1 year), CASE MANAGEMENT (9 years), CLIENTS (Less than 1 year) ADDITIONAL INFORMATION

Hardworking professional with a solid background in human services which includes administration, case management, counseling services, and crisis intervention. Outstanding communication skills and an eye for detail coupled with technical abilities and an ability for developing strategic relationships. Other proficiencies include:

• Workforce Development

• Low-Income Populations

• Facilitating Workshops

• Community Outreach

• Job Development

• Record-Keeping

Relevant skills and accomplishments

Administration

• Responsible for the oversight and management of Workforce Solutions offices in San Marcos and Lockhart areas that includes 30 employees

• Knowledge of Equal Employment Opportunity (EEO), Family Medical Leave Act (FMLA), Health Insurance Portability & Accountability Act (HIPPA), Fair Labor and Standards Act (FLSA), Hour and Wage Immigration

& Nationality, Davis-Bacon & Walsh-Healey Acts and the Civil Rights Act of 1964

• Provide general information related to employment issues including federal and state labor laws

• Collect and review employee timesheets, time punch corrections, leave and overtime requests for appropriateness pursuant to policy and procedure

• Assist in the resolution of customer and staff complaints at the local level

• Collaborate with Program Manager and Human Resource Representative in application review, applicant interview, and new hire selection process

• Liaison with the landlord/property manager assisting in resolving building maintenance issues

• Support in the development of training materials and desk aids to ensure program guidelines related to Unemployment Services (UI), Workforce Investment and Opportunity Act (WIOA), CHOICES/Texas Temporary Assistance for Needy Families (TANF), and Supplemental and Nutrition Assistance Program

(SNAP) are understood and followed

• Monitor ongoing and actual and projected program performance and implement actions designed to ensure attainment of performance goals

• Initiate and facilitate ResCare's Progressive Corrective Action process in conjunction with Program Managers and Human Resources

• Provide direct feedback, coaching and processing of Texas Workforce Commission and contract staff in areas related to resource room operations, unemployment process issues and other specific programs within a designated area

• Develop and present step by step instructions and presentations related to workforce programs to staff and customers

• Assist employees with payroll issue resolution; Process account receivables/payables

• Cover other service areas in the absence of the area managers

• Politely and efficiently operate a multi-line switchboard

• Perform data entry and produce reports on a regular basis

• Create correspondence, tables, and presentations as needed

• Assist with community efforts by creating promotional ads and coordinating special events Kristi schwartz

Human Services/Case Management

• Managed caseloads up to 100 in a variety of agencies that serve clients of all ages in a diverse array of settings

• Assisted clients with employment planning, goal setting, life skills, and job getting/keeping

• Checked in by telephone or in-person at regular intervals to ascertain client progress during/after program participation

• Administered assessment tests and interviewed new clients to collect data

• Counseled clients on program criteria, activities, and expectations. Provided additional coaching and services as needed

• Developed and strengthened relationships with local employers to perform job development duties

• Built ties in the community to refer clients to appropriate services as needed

• Kept detailed notes of client progress and interactions according to federal, state, and company guidelines

• Present at court on behalf of clients as needed

• Provided counseling assistance on domestic dispute calls Workshop Facilitation

• Facilitated workshops for clients, staff, incarcerated individuals, and youth on topics that include case management, transition/life skills, and job search techniques

• Provided one on one and group trainings

• Developed curriculum, supplementary handouts, and evaluations

• Coordinated logistics such as room space, Audio Visual needs, presenters, and attendees for workshops, seminars, and 3-day conferences

• Performed research to ensure the most current information/trends were presented

• Kept electronic/hardcopy records of attendance and progress when needed

Contact this candidate