User Experience Design Consultant

I use ethnography to understand people and how they interact with the digital world. I sketch to

generate and communicate ideas that offer different ways to relieve stress for users. I build wireframes to create a structure of stability and understanding, translating ideas into solutions. JESSICA

MCCULLOUGH

SUMMARY

WORK EXPERIENCE

PROJECT EXPERIENCE

EDUCATION

UX & Visual Designer San Francisco Bicycle Coalition (group project, concept project)

• Designed a mobile app to empower San Francisco Bicyclists to be able to report and track issues.

• User interviews, surveys, contextual inquiry, competitive and comparative analysis drove the information architecture.

• Rapid Sketching, iterations and usability testing drove the design of the mock ups and prototype.

2017

UX & Visual Designer EARN.org consultation

• Re-designed an existing help center to encourage users to search for an answer which will decrease the number of tickets being submitted.

• Platform research, infinity mapping, data synthesis, competitive and comparative analysis helped to form the information architecture.

• Rapid Sketching and usability testing drove the design of the final prototype which was built using HTML and CSS.

2017

UX Designer & Researcher Wolf and Lion Pet Supplies E-commerce Website concept

• Designed an e-commerce website that would allow easier access to products while still keeping the small store feel.

• Used competitive and comparative analysis, card sorting, and usability testing to inform the design of global navigation as well as filtering options. 2017

- Top rate communication skills

- Always up to date on new processes and requirements

- Exceptional at translating user needs into creative and functional solutions

- Organized and time efficient with project deadlines 2015 -

2016

Financial Center Operations Manager Bank of America

- Customer service expert

- Always up to date on new processes and requirements

- Organized and time efficient

- Fantastic team player

2011 -

2007

Teller Operations Specialist Bank of America

2012 -

2015

Preferred Rewards Specialist Bank of America

- Excellent at listening to user issues and translating their needs into creative and functional solutions

- Stimulate overall associate moral, with an upbeat, positive attitude

- Organized and time efficient with project deadlines

- Analyze and deliver reports of associate metrics on a daily and weekly basis. DESIGN

RESEARCH

TOOLS

SKILLS

Content Strategy

Sitemaps

User Flows

Informational Architecture

Sketching

Wire framing

Rapid Prototyping

Visual Design

User Interface Design

Competitive Analysis

User Surveys

Persona Development

User Journeys

Card Sorting

Storyboarding

Contextual Inquiry

Usability Testing

Sketch

Invision

Flinto

HTML & CSS

Photoshop

in

CONTACT ME

https://www.linkedin.com/

in/jessica-mcccullough1

General Assembly -

User Experience

Design Immersive

uxjessica.me

(707) 834 - 7401

@ **********@*****.***

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