Business Development/Lead Generation
Resume:
Lynda Anne Moore
**** ******* ****, *******, *******, Canada K0A1P0
*********@*******.***
http://www.linkedin.com/companies
Experience:
Savision – Sr. Business Development Lead- All Markets
March 2017- Present- Remote
Business Development is the focus of targeted marketing programs, that drive awareness and interest in a company's products and/or services
I source new prospective companies, that are looking to connect their Operations with IT Monitoring
Research and create new business leads, book educational discussions, and demos, follow up with prospective customer, drive people to webinars all while maintaining a call volume.
Committed to making a pleather of calls each day, accompanied by a strong email approach
Ensuring that when a prospect decides to seek a vendor to provide a solution, that I position the Savision solution from a value prop perspective.
I accomplish these thing with a variety of techniques and tools, often overlapping with other tools used for creating awareness of the Savision brand.
Jobvite - Lead Generation- Enterprise
January 2016- March 2017- Remote
Source & Qualify new prospective companies that are looking to improve their candidate experiences through Jobvites tools.
Perform market research on other recruiting platforms to maintain knowledge from a competitive perspective.
Research recruiting trends, and stay up to date with thought leaders in the HR recruiting arena.
Analyze and optimize, my outreach to make sure that I am actively sending a clear message about what Jobvite offers.
Create innovative ways to reach the customer, cultivate relationships, and hand them off to the subject matter experts.
Call into the land of the “not looking”, adhere to call volume quota, and maintain all platforms to show the history of contact over time.
Entrust Data Card-Lead Generation- Enterprise
January 2016- January 2016 - Remote
Lead generation is the first and most crucial step of the sales process. Lead generation is the process of making a contact that leads to a sale or favorable outcome. At Entrust I am responsible for prospecting, qualifying and generating new leads for the Enterprise sales team. My extensive experience, has given me the comfort to quickly build trust and cultivate short-term relationships with prospects.
As a lead gen for Entrust, I strive to find or receive information for the sole purpose of expanding the scope of their business. I am tasked with developing new business, via telephone and mass communication such as email and social media to introduce the Entrusts solutions.
I commit to making a plethora of calls each day, from a home office. These calls are typically into the" land of the not looking". It is my job to create a sense of excitement, around Entrusts security products.
My Initial goal is to secure a conversation, and or an onsite visit with my sales folks. I also Identify key buying influencers within these prospects, to determine budget and timeline. My end goal, is to ultimately convert the lead... and send it into the sales process.
As an experienced lead gen, I have the unique ability to create compelling content for email templates. I am a highly motivated self-starter, who is able to find and develop new business prospects from multiple sources through discovery and individual research.
AVG Technologies - Team Lead
September 2013 - January 2016
Contact IT companies, regarding their challenges around Internet Security.
Proactively makes outbound calls, to targeted lists and marketing generated leads to generate interest and book appointments to advance to sales in the IT security arena.
Answer inbound web inquiries as it relates to test drives, whitepaper downloads, and general pricing inquiries / direct information to channel team. renewal team. Sales executives, and lead gens.
Strong focus on team logistics, reporting, training and coaching of new hires, and continued training of lead gens.
Provides guidance, instruction, direction and leadership to a defined group of individuals for the purpose of achieving a key result or group of aligned results...Reporting to the VP of Channel sales and the VP of North American sales.
Halogen Software- SR Account Development (International)
June 2008-September 2013-Remote
Call into International markets to Introduce Halogen’s products.
Contact Human resources and or target organizations. Identify prospects pain and affectively link that pain to product benefit.
Contact predominantly the Human Resource departments of target companies to introduce Halogen products and qualify prospect interest.
Attempt to schedule appointments with prospects for Halogen sales representatives to engage in discovery chats and product demonstrations.
Fulfill calls to leads provided from Halogen’s marketing team and predetermined contact lists.
Perform account development activities, with an aptitude to think outside of the box in regards to engaging with top decision makers.
Maintain reporting and call logs including pertinent information about prospects, type of systems currently used, and dialogue with prospects.
Provide detailed feedback resulting from telemarketing conversations to appropriate Halogen sales representatives.
Send email literature and confirmations to prospects, as well as other follow-ups as required.
SITEL Kanata Ontario – Escalation Supervisor Bell
February 2006- June 2008
Identify, manage and record escalation trends and collaborate with the organization to determine policies and
procedures in adherence with expected metrics.
Establish correct expectations, enforce relief and resolve through affective communication.
Ensure compliance with Corp Escalation policies.
Strong focus on problem avoidance in escalated situations, and making sure the customer is heard.
Detail orientated, with the desire to achieve results that would benefit the Bell customer.
A significant level of time management skills that enable me to adhere to and understand how average call handle times affect the overall performance; and allows me the ability to multitask while using multiple independent applications in order to resolve the customers request.
The ability to multi task in order to maintain designated call center stats as well as complete the customers request in a timely manner. A high degree of data entry, with the ability to meet required stats, with a strong emphasis on reporting to direct and upper management.
Investigated and resolved customer’s accts that became escalated for the front line agent’s with the end result of a continuation of customer loyalty, based on resolve. Created a follow up calendar and implemented these calendars call center wide for other Escalation supervisors, Team Leads and agents to use to create long term customer satisfaction.
Strong interpersonal skills, with the ability to resolve conflict in a timely fashion. Excellent written, verbal and resolution skills.
A high level of understanding with regards to the Collections Process, with a proven record of professionally manipulating the customer to pay their accts, and providing the customer the benefits of doing so.
SITEL Kanata Ontario- Help Desk
(2006-2008 Inter -transfer to Bell)
Dis-patchment, investigation and trouble shooting of corporate tickets.
Able to multi task as it relates to working on special projects and ticket dead lines.
A high level of understanding regarding Service Level agreements.
Experienced in working both in a team environment and independently.
A significant level of data entry and data accuracy as it relates to dispatching tickets globally, In order to meet and maintain Service Levels.
Versed in excel spread sheets with the ability to examine, and understand the importance of the end product.
Star Tek Kingston, Ontario – Quality Specialist &Trainer
(2000-2006)
The ability to multi task on a high level, with the fast pace of customer care service. Versed, and excel in data entry, as it relates to the business side of quality for the call center.
Performed Quality audit’s, live and taped. Able to meet Audit deadlines as it relates to the number of calls completed by Quality for Operations/Client.
An innovative approach to the coaching process, while creating incentive programs to increase over all Quality scores; in order to meet the client’s expectations. A creative approach, for agent recognition, including creating contests to make Team Statics. Created, a “Wall of Fame” in a high traffic area, which showcased high Quality Scores on a monthly basis for approx 5 teams.
Involved in the coaching process, reporting, and creating action plans in order for the agent’s to meet client expectations. Held weekly team meetings in regards to what areas that the team needed to improve on, and created a weekly Quality “Tips & Trick’s” hand out.
Ability to meet daily and monthly metrics, as set fourth by the TQM & Operations. Implemented several ideas approved by Operations to raise morale in the call centre.
A high understanding of Service levels, and productivity related to monthly reporting.
Significant involvement, with Team Leads, agents, and the mentor process related to the training of new hires.
Goal orientated, with the desire to help others succeed.
An analytical and critical thinker with excellent written, verbal and resolution skills.
Detail orientated with a significant level of data accuracy and data entry.
Excellent call handling time and escalated resolution skills.
Experienced in team work, with a high level of interpersonal skills
Education
1986-1988
St Lawrence College graduate Correctional Worker diploma
Courses of study Included: Behavioral Psychology, Adolescent Psychology, Creative writing, Interview and Counseling skills, counseling Techniques
1975 Graduate Frontenac Secondary High School
1976 Frontenac Secondary High School Ontario Secondary School Diploma
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