Manager Customer Service

Pearl Lynn Tolliver

*** ***** ****

Grovetown, GA. 30813

Cell: 956-***-****

**********@***.***

SUMMARY OF QUALIFICATIONS

• Bilingual: English and Spanish

• Work ethics and excellent verbal communication skills

• Excellent interpersonal and organizational skills

• Motivated self-starter with the commitment of delivering top quality service

• Skillful to work with little or no supervision and as a team player

• Literate in Extensive data entry, Computer Medical Manager, and Microsoft Office

EXPERIENCE

05/2015 – 03/2017 Hario Village/Main Base Child Development Center Sasebo, Japan

Child and Youth Program Lead

• Supervising infant to pre-school aged children

• Supervising the curriculum of Implementing and Leading Planned Activities

• Responsible for Lead tasks such as CYMS, Bi-weekly reports, KIT, IAT,

Profiles, Trainings, Scheduling, Cash Handling, Interviews, and enforcing

CDC Regulations and policies

05/2015 – 06/2015 Main Base Child Development Center Sasebo, Japan

Child and Youth Program Assistant

• Supervising infant to pre-school children with team leads

• Learning the curriculum of Implementing and Leading Planned Activities

03/2013 – 07/2013 American Eldercare Inc. Clearwater, Florida

Care Manager in Training

• Trained with seasoned Care Managers to provide approved services for

Members who qualified for and were enrolled in the Long Term Care

Diversion Program; services consisted of social, medical, rehabilitation, etc.

• CMIT Responsibilities included: Monthly Visits, Care Plan review,

Monthly Phone Contact, Hospice Updates, Welcome Home follow-up contact,

Silverlinings Case Recordings, Member charts, Filing, Fax, Email and in

office “On-Call”

• Assisted Medicaid Specialist by verifying Member’s Medicaid numbers;

Updated and/or filled out forms for the Department of Children and Families

• CPR Certified

10/2011 – 06/2013 Ann Taylor Loft Tampa, Florida &

Sales Lead Houston, Texas

• Team Lead: Store management responsibilities such as providing direction

and Supervising associates

• Accountable for Marketing, Bank Transactions and establishing goals

06/2010 - 06/2011 HealthBridge Children’s Hospital Houston, Texas Administration: Clinical Department

• Patient Care; Solved problems that were sometimes unstructured and that

required reliance on critical thinking

• Medical Records and Hospital Billing

• Office duties directly working with time sensitive materials involving

Physicians, Nursing staff, Social Workers and Clinical Psychologist

06/2007 - 12/2008 Convergys Corporation: Sprint Houston, Texas

Customer Service & Problem Resolution Representative

• Greeted customers in a courteous, friendly, and professional manner

• Listened attentively to customer needs and concerns; demonstrated empathy

• Met customer requirements through first contact resolution

• Maintained broad knowledge of client products and services

03/2005 - 02/2007 Doctor’s Hospital at Renaissance Edinburg, Texas

EKG Technician

• Performed Electrocardiograms and set up Holtor Monitors

• Maintained a high level of confidentiality with patient documents

02/2004 - 02/2005 Doctor J. Aguilera and Associates Pediatrics Clinic Pharr, Texas

Front Desk Receptionist

• Office Duties including Computer Medical Manager, Fax, Email, and Phone

• Sustained an extensive level of organizing current and/or new patient files

• CNA; Vitals; Patient care

• Billing and Payment Collections

• Medicaid Verification; Insurance Verification

10/2002 - 02/2004 Valley Grande Manor Weslaco, Texas

Nurse Aide

• CNA; Confidential documenting

• Daycare; Patient care

• Patient care; Vitals

EDUCATION

03/2007 - 12/2010 Houston Baptist University Houston, Texas

• Bachelors Degree of Science in Psychology

2004 - 2005 University of Texas Pan-American Edinburg, Texas

References Available Upon Request

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