Customer Service Computer

Computer Skills

Operating Systems- Windows **, Windows XP, Windows Vista, Windows 7, OSX 10.5-10.8, Windows 8, Ubuntu, Red hat, Windows Server 2008

Hardware- printer setup, building whole systems, hard drive replacement laptops and desktops, memory replacement laptop, desktop, install peripherals networking cards, sound cards and controller cards

Software- STATA,SAS, Norton Ghost, Microsoft Office, Mathematica, Qualtrics

Other -Initial Computer setup and networking, wireless networks, automated backups, security, hardware and software troubleshooting.

Web marketing, social marketing, EBay-trev_f2003, amazon, trev_f2003, pc-wiz-biz website

Work History

Triathlon Computer Computer Technician September 2014- January 2015

Geeks on Site – Technician- February 2014 – September 2014

Pc-wiz.biz- Owner -March 2011- Present

A Home-based business, that provided various computer help to commercial and residential customers. Complete Setup for small business

Mosaic Brand Ambassadors- Dell- August 2009 to August 2010

Bring the experience to life and create real impressions with your consumer. Creatively conceived, expertly executed, measurably effective, our programs take place wherever your customers are, be it on the street, in the stores, up an office tower, on the Web or at an event.

ACE East Campus, East Carolina University

Computer Technician, August 2006-November 2008

Addresses the needs of about 300 medical students located on the ECU's medical campus. ACE West provides replacement of parts on warranty Lenovo and Mac books.

Helped medical students remove virus from laptop and desktop systems, install ram, and replace old hard drives by backing up data and putting them on the new hard rives.

Also put Windows XP and some Vista on Mac books and resolved OSX software issues.

Ticketing system- Tech Excel

Dealt with students face to face and gave excellent customer service

Faison Law Office

Office Assistant, January 2000 to May 2002

Dolores Faison is a full-service law firm headed out of Jacksonville which has been in practice for over 18 years.

Database entry, scanned files and pleadings, and developed a systematic filing system,

Responsible for troubleshooting major computer issues in a small four desktop system with a Novell server and XP clients.

Replaced hard drives, installed new CD drives, fixed network cables and upgraded processors.

Education

Bachelor of Science, Economics (quantitative concentration), East Carolina University

July 2007, Minor Math

Bachelor of Science, Information and Computer Technology, East Carolina University

Middle School Math Teaching Certification, East Carolina University (20 hours left to complete)

Contact

Phone 919-***-****

Email *******@******.***.***

Contact this candidate