Customer Service Front Office
Resume:
SRINATH FERNANDO
Email: *******@*****.***
Mobile-009***********/009***********
SKYPE-dajsfernando
Whatsup no-009***********
A professionally trained Finance Assistant plus ten (10) years of extensive experience in cashiering with excellent knowledge of POS and Hotel information system and worked with computerize environment. Team player with strong coordinate skills, hardworking with excellent interpersonal communication, customer service and office support skills.
Professional Value
To obtain customer satisfaction continuous learning and creativity, provides exposure to new ideas, and stimulates personal and professional growth.
Personal Details
Date of Birth : 24th April 1975
Nationality : Sri Lankan
Sex : Male
Civil Status : Married
School Attended : St Sebastian College, Sri Lanka
Academic Qualifications
G C E Ordinary Level Examination – 1991/Advance Level Year 1994
ADDITIONAL QUALIFICATION:
HOLDING HOTEL MANAGEMENT DIPLOMA
Computer Literacy
PROFICENCY OF- MICROSOFT EXCEL,WORD,, JD EDWARD, MICROS, OPERA, CLUB SPEED
Work Experience
Experience Record – Summary
Worked as a F&B Cashier
Hospitality International
Manage by
Colombo Hilton
From Jan 1996 to Dec 1996
Worked as a waiter
Colombo Hilton
From Jan 1997 to Aug 1999
Hotel school diploma
Rooms Division Operations Food and Beverage Operations
From Sep 1999 to Sep 2000
Worked as a Management Trainee
Front Office Operations
From Oct 2000 to Aug 2001
Worked as a Cashier
Worked as a Outlet Cashier
Hospitality Management Deli market
Intercontinental Hotel Colombo
From Jan 2002 to Sep 2004
From Nov 2004 to Mar 2007
Worked as a Front Office cashier as a Reliever
Worked as a Outlet Cashier
Ramada Plaza Hotel Doha Qatar
From Apr 2007 to Apr 2010
Worked as a General cashier
Creative Solutions Pvt. Ltd
From May 2010 to May 2011
Worked as a Cashier
Al Forsan International Sports Resort – Abu Dhabi, U.A.E.
From Dec 2011 to Nov2013
Worked as a assistant store keeper
Tripoli furniture co. L.L.C
From Feb 2014 to Aug 2016
Working as a assistant store keeper and receiving,issuing food and non food items and inventory
Al Jabber Catering services LLC
Presently working
Proven Job Role
Job Description as F&B Cashier
Maintaining live POS register. Include cash credit card and room charge transactions, tipping out F&B staff, and balancing the register at the end of the shift. Assists the F&B Staff with various tasks. Handling payment issues as professional and polite manner providing statistical information to night auditor
Job Responsibility as Management Trainee
Receiving the customers, clients, visitors assist them.
Answering phone calls made, and redirecting them to the concerned people effectively.
Receiving postal, courier packages addressed to the guest in-house and sending to addressed person correctly.
Coordinating the communication between employees of different departments.
Mailing letters and other documents, messages to the necessary people.
Recording complaints, problems, queries and providing suitable answers and assistance
Maintaining the records of arrival and denature details..
Coordinating the appointments and consultation time of the clients with the management and other employees of the organization.
Providing excellent customer service with good satisfaction.
Job Description Front Office Reception
Maintain an inventory of vacancies, reservations and room assignments
Register arriving g guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and voucher comparing with hotel systems, maintaining discrepancy log sheet to the manager
Handling Cash and Credit Card transaction during guest denature and ensure the accuracy.
Job Description assistant Store keeper
Main duties: 1. Issuing and receiving stores to and from Direct Labor and Contractors. 2. Checking and unloading deliveries safely in the correct areas. 3. Putting stock away in accordance with the Company’s Quality procedures (stock rotation) 4. Receiving fuel deliveries in a safe and controlled manner 5. Performing ‘cyclic counts’ and routine stock checks fuel dips as required 6 Serving credit and cash customers at the stores counter. 7 Assisting with the organization of the main store and off-site locations such as Nark Reservoir or from time to time temporary stores facilities within the company area. 8 Assisting with input onto the stores computer and occasionally placing purchase orders on the instruction of the store’s Manager or in his absence. 9 Maintaining the outside area of the stores and yard in a safe clean and tidy condition 10 A shared responsibility as part of the stores team to respond to emergency assistance for the issuing of fittings out of hours.
Reference
SHEEN SILVA
GENERAL MANAGER
EXPO MARKERTING SERVICES PVT LTD
COLOMBO 8
SRILANKA
*****@*********************.**
Language Skills
Proficiency in English and can manage little Arabic
I do hereby certify that the above mentioned information is true and accurate to the best of my knowledge
Srinath Fernando
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