Customer Service Sales
Resume:
Verresa S Funderburk
Charlotte, NC 28213
Email: *********@*****.***
Cell Phone# 980-***-****
Objective
Seeking a responsible position, that will benefit my skills with an opportunity for advancement within the company.
Summary of Qualifications
•Professional skills in customer service, which include problem solving and customer satisfaction
•Prioritizes multiple take and assignments to meet established deadlines
•Computer knowledge in Windows, Excel, Access, Internet, Microsoft Outlook, Word Perfect, 10-key by touch and various internal database information systems
•High energy, outgoing with a dedication to positive guest relations desires a position as a server
•High volume dining, customer service and cash handling background.
•Highly enthusiastic customer service professional with client interface experience
•Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlight Skills
•Strong problem solving ability
•Strong organizational skills
•Reliable and punctual
•Reliable team worker
•Neat, clean and professional appearance
•Comfortable standing for long time periods
•Food safety understanding
•Customer- and service-oriented
•Active listening skills
•Energetic work attitude
•Adaptive team player
•Math and language skills
•Delivers exceptional customer service
•Point of Sale (POS) system operation
•Upbeat, outgoing and positive
Accomplishments
Sales
•Consistently generated additional revenue through skilled sales techniques.
Customer Interface
•Greeted customers upon entrance and handled all cash and credit transactions.
•Assisted customers over the phone regarding store operations, product, promotions and orders.
Professional Experience
Waffle house 2125 W. Arrowood dr, Charlotte, North Carolina 28217
704-***-**** (March 2014-Present)
Waitress
•Performs all duties in a safe manner
•Smile and maintain eye contact with every guest
•Maintained positive attitude and professionalism
•Clean store every shift
•Maintained professional attire
•Stand for 10 hour plus overtime ( morning shift 7 hours) at a time
•Lifting, bending, stooping, throughout the shift
•Made reasonable procedure exceptions to accommodate unusual customer requests.
•Provided accurate and appropriate information in response to customer inquiries.
•Addressed customer service inquiries in a timely and accurate fashion.
•Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
•Prevented store losses using awareness, attention to detail and integrity.
•Worked as a team member performing cashier duties, product assistance and cleaning.
•Managed quality communication, customer support and product representation for each client.
Wal-Mart 1585 Liberty Dr #1 Thomasville, North Carolina 27360
336-***-**** ( April 2013- January 2014)
Cashier
•Performs all duties in a safe manner
•Smile and maintain eye contact with every guest
•Maintained positive attitude and professionalism
•Cash out all customers
•Handle Cash Daily
• Successfully interacted with customers and retail buyers to expedite orders.
•Guaranteed positive customer experiences and resolved all customer complaints.
•Maintained adequate cash supply in cash drawers in multiple checkout stations.
•Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
•Assisted customers in finding out-of-stock items.
•Kept abreast of rapidly evolving technology.
•Recommended, selected and helped locate merchandise based on customer needs and desires.
•Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Sales Associate (Apparel and Infants)
•Performs all duties in a safe manner
•Answer all phone lines, direct customers to their requested destination to different departments in the store .
•Page messages,customers, employees, over the intercom.
•Stock all clothing items on the sales floor
•Open all clothing freight
•Assist customers in finding items on the sales floor
•Make sure the clothing areas are clean for customers
•Replenished merchandise shelves with items from the stockroom.
•Stocked and rotated inventory regularly.
•Communicated all merchandise needs or issues to appropriate supervisors.
•Recommended, selected and helped locate merchandise based on customer needs and desires.
•Kept abreast of rapidly evolving technology.
•Assisted customers in finding out-of-stock items.
•Accurately logged all daily shipping and receiving orders.
Sales Associate (Jewelry)
•Process Customers Returns
•Place Customers Class Ring, Resize Jewelry Orders
•Provide Customers with Assistants
•Replacing Watch Batteries and Bands
•Perform Safe Ear Piercing on customer
Waffle house 4739 South blvd Charlotte, North Carolina 28213
704-***-**** (Aug 2011-Oct 2012)
Waitress
•Regularly sought opportunities to upsell and add on additional merchandise.
•Communicated all merchandise needs or issues to appropriate supervisors.
•Took special orders in person and over the phone to generate 100's of additional revenue.
•Served fresh, hot food with a smile in a timely manner.
•Correctly received orders, processed payments and responded appropriately to guest concerns.
•Resolved guest complaints promptly and professionally.
•Cut and chopped food items and cooked on a grill
•Packaged menu items into bags or trays and placed drink orders into carriers.
•Operated large-volume cooking equipment such as grills
•Prepared and served beverages such as coffee, tea and fountain drinks.
•Quickly and efficiently processed payments and made accurate change.
•Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
•Frequently washed and sanitized hands, food areas and food preparation tools.
•Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
•Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Education
●General Education
●Grainger Senior High, Charlotte, North Carolina Diploma June 13, 2009
●Student body government representative
●Coursework in Business, Marketing and Communications
●Coursework in Marketing, Business Management and Communications
●Coursework in Communications
●Coursework in Online and Social Media Marketing
●Livingstone College, Salisbury North Carolina Criminal Justices August 2009- May 2010
●Legal Studies coursework
●Coursework in Communications, Criminal Law and Public Administration
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