Customer Service Sales

Kesner Jonassaint

Lehi, UT

***********@*****.*** - 610-***-****

Highly accomplished professional with diverse experience poised to transition. Solid background in customer service and management within the sales service industry. Offer spectacular team leadership, operation management and conflict resolution abilities. Well organized and self-oriented. Have great interpersonal skills and the quality to manage and motivate others within a team environment. Great ability to learn and adapt rapidly to new environments looking forward to be part of a great organization while helping others. Authorized to work in the US for any employer

WORK EXPERIENCE

Supervisor

Blendtec - Orem, UT - January 2017 to July 2017

• Managed a team of 6 to 8 agents.

• Answered questions and comments.

• Kept track of attendance, paid time off, sick time, etc.

• Spent 30 minutes to one hour monitoring the agent.

• Communicated company information.

• Motivated and encouraged agents through positive communication and feedback Management Trainee

Enterprise Rent-a-Car - Spanish Fork, UT - September 2016 to January 2017

•Managing new and maintained exsitance accounts

• Promoting face-to-face Sales

• Interacting with all types of customers and vendors on daily basis Workforce Manager

Jamberry Nails - Lindon, UT - 2014 to 2016

• Created flexible schedules for over 60 employees

• Recognized for improving operational efficiencies by streamlining processes and increasing call service levels from 75% to over 90%.

• Experienced in recruiting, hiring, and training Customer Service Representatives.

• Designed and implemented short-term and long-term approaches

• Implemented new programs to provide ongoing training for current workforce

• Prepared call center performance reports by collecting, analyzing, and summarizing data and trends

• Used system such as: Verint, Blue Pumpkin, CMS and Incontact to create workforce schedules and reports Workforce Management Supervisor

Provo, UT - 2012 to 2014

• Created and maintained departmental monthly reports for forecasting and scheduling

• Managed and assisted with multiple projects by request of the Director

• Monitored intraday call flow

• Communicated with management regarding service level

• Created Flexible schedule for over 50 agents

Senior Agent

Morinda - Provo, UT - 2005 to 2010

Managed accounts for 5 years for countries such as France, Canada, Belgium, and Switzerland

● Resolved top level disputes between company, independent consultants, and customers

● Responded to field marketing inquiries for Belgium, France, Canada, Switzerland, and U.S.A

● Trained new employees and newly promoted senior agents in sales, customer, and conflict resolution.

● Served as Assistant Manager

● Recognized for being one of the top sellers for 3 months in the row. EDUCATION

B.S. in International Business

Utah Valley University - Orem, UT

2008

SKILLS

Microsoft Excel (10+ years), Management (10+ years), Critical Thinking (10+ years) ADDITIONAL INFORMATION

Areas of Expertise

•Leadership

•MS Excel and other web-based

•Sales

•Multilingual(English, French and Spanish)

•Team Building

•People Oriented

•Hiring

Contact this candidate