Customer Service Professional Experience
Resume:
Ingri velasquez
Dallas, Texas ***** ● 214-***-**** ● *****************@*****.***
Office Administrator
EDUCATION & TRAINING
Diploma
March 2012
DUNCANVILLE HIGH SCHOOL
Duncanville TX
OBJECTIVE
I am seeking an entry level position with a company where I can utilize my great customer service skills as well as my willingness to learn and grow. I have two plus years of customer service experience as well as being bilingual and would be a great asset to any company.
KEY COMPETENCIES
Monitoring
Reading Comprehension
Speaking
Writing
Management of Material Resources
Time Management
Active Learning
Complex Problem Solving
Troubleshooting
PROFESSIONAL EXPERIENCE
Cleaner
September 2014 - May 2016
DUNCANVILLE ISD
Duncanville TX
Sweep or scrub floors.
Clean garbage cans with water or steam.
Sort and remove trash, placing it in designated pickup areas.
Transfer supplies or equipment between storage and work areas, by hand or using hand trucks.
Receive and store supplies.
Hostess
May 2012 - February 2013
LOS LUPES RESTAURANT
Duncanville TX
Provide guests with menus.
Greet guests and seat them at tables or in waiting areas.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Plan parties or other special events and services.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
TOOLS & TECHNOLOGY
Microsoft Word WPM 40
Microsoft Excel
Powerpoint
Internet Explorer
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