Store Manager Technical Support

Shawn R. McCormick

*** *. ******* ****. #**, Las Vegas, NV 89107

Cell 702-***-**** - ***********@*******.***

OBJECTIVE

To employ a proactive attitude and effective interpersonal skills, demonstrating flexibility and the ability to work as a member of a team to handle multiple tasks with attention given to detail and accuracy.

Jr. Systems Administrator

Goodwill of Southern Nevada, Las Vegas, NV 7/15 - Current

- SQL Server Performance Monitoring

- Active Directory

- SalesForce

- Crystal Reports

- Exchange Server

- NCR POS systems

- Helpdesk

Systems Analyst

Kroger Corp. Portland, OR 11/05 – 7/14

- Maintains Custom Enterprise Software

- Performs System Upgrades and Customizations

- Utilizes Lean Six Sigma Principles and Techniques for Process Improvement

- Assists in Sybase and Oracle DBA/Unix Admin tasks

- Writes Unix Scripts and Stored Procedures

- Provides Desktop Support for 80 users

Implementations Specialist

McKesson Inc./TechRx Inc. Pittsburgh, PA 3/2004 – 11/2005

- Installed and Configured MailRx and Central Fill Pharmacy Fulfillment Systems

- Consults with Clients to Identify Current Operating Procedures and to Clarify Program Objectives.

- Configures Existing Application and Database to meet Client Expectations.

- Performs Encoding, Installing, Testing, and Debugging to Support Application Systems.

- Writes and Customizes Unix Scripts and Stored Procedures as Needed.

- Preformed Sybase DBA Tasks

- Reviews EDI, NCPDP 5.1, XML file formats for compliance.

Sr. Technical Support Analyst

McKesson Inc./TechRx Inc. Pittsburgh, PA 6/2000 - 3/2004

- Supervised Nine Helpdesk Analysts

- Supported McKesson Central Fill/Pharmacy Systems

- Helpdesk Support CRM Systems

- Unix Scripting, SQL, Crystal Reports

- Protobase & Paylinx Payment Processing Systems

- Review of Stored Procedures, Java, and C++ Code

- 13 G.E.M.(Going the Extra Mile) Awards

- Employee Of the Month 7/01

- Inducted into The Circle of Excellence 8/03

Computer Specialist

Advantage Equity Services, Pittsburgh, PA 4/98 - 12/2000

- Desk Side Support - 100+ Users

- Hardware, Software, Peripheral Troubleshooting and Repair

- Inventory Control & Purchasing

- Extensive Cat 5 Cable Routing and Termination

Assistant Store Manager

Dunham's sports, N.Versailles,PA 11/94 - 8/97

- Acting Store Manager (2/97 - 8/97)

- Managed 18 employees, 4 Managers.

- Created and Implemented Intensive Employee Training Program

EDUCATION

BSIT - Oracle Database Programing, Strayer University, Wash. D.C.

Computer Information Management, CCAC South, PA

CERTIFICATIONS

A+, NETWORK+, SECURITY+

COMPUTER SKILLS

- MS SQL, Oracle 10g, Oracle Forms Developer, PL/SQL, Sybase, C, HTML

- Crystal Reports, PowerBI

- AIX UNIX, Linux

- MS Office, PowerPoint, Access, Visio

- Lean Six Sigma Yellow Belt

MILITARY EXPERIENCE

USMC

Quantico Marine Corps. Base, Quantico, VA

1986 - 1994

- Honorable Discharge (E-5)

- Assistant Instructor - The Staff Non-Commissioned Officers Academy

- Meritorious Unit Citation

- Good Conduct Metal

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