Service Human Resource

HILLARY SIMMS

Rockford, IL ***** • ************@******.*** • 410-***-****

PROFESSIONAL SUMMARY

Honest, vibrant, and adaptive US Army veteran who values punctuality, respect, and a good work ethic. Highly motivated self- starter, operating with efficiency both independently and as a member of a team. Born leader who brings positivity to any situation and committed to producing results. Confident and poised in interactions with individuals at all levels. SKILLS

• Microsoft Office • Staff Management

• Training & Development • Organizational Skills

• Leadership Development • Active Secret Security Clearance WORK EXPERIENCE

Certified Personal Finance Counselor ǀ Family Credit Management – Rockford, IL August 2015 to Present

• Corresponded with potential clients via email, chat, text, and phone

• Evaluated credit reports of those seeking assistance

• Informed clients on the reasons behind their credit score

• Educated clients of the components within a credit score

• Created an action plan with each client that consisted of short term and long term goals

• Created personalized budgets with clients

• Enrolled clients in the Debt Management Program when appropriate

• Maintained a record of clients using a CRM

Client Service Manager/HR Assistant ǀ Vision Financial-CustomerSpeak– Rockford, IL January 2014 to August 2015

• On-boarded new clients to ensure a smooth transition into our collection agency

• Prepared reports by collecting account information

• Reported any issues with accounts to clients and worked towards resolutions

• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes/resolutions

• Reviewed and evaluated resumes to seek qualified candidates for Client Service Department and the sales team

• Conducted interviews

• Assisted with new hire orientation

• Trained new client service representatives

• Created general Standard Operating Procedures for the department

• Conducted internal audits

Chemical Biological Radiological Nuclear Specialist ǀ Army National Guard – Greenbelt, MD October 2008 to October 2014

• Detected and tested chemical agents

• Prepared and delivered CBRN reports

• Detected and measured radiation levels in contaminated areas

• Calculated radiation exposure, dose rate, and rate of decay

• Maintained vehicles, equipment, and computers

EDUCATION

Southern New Hampshire University – Manchester, NH August 2020 Bachelor of Science in Business Administration with concentration in Human Resource Management MILITARY SERVICE

Service Country: United States

Branch: Army National Guard October 2008 to October 2014 Rank: SPC

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