Customer Service Executive

RESUME

Miss Ujwala A Kurhade.

Career Objective:

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

Key Skills:

Strong written and verbal communication skills.

Ability to Understand and act on daily, changing priorities.

Strong attitude to learn fast.

Flexibility and adaptability to work alone or in team.

Experience :

ONESTOPSHOP RETAILS PVT LTD (Travel Company).(1st Dec 2008 –Feb 2013 )

DESIGNATION-Travel Executive.

Railbooking

Hotelbooking

Providing customer feedback reports to OneStopShop & Manager on daily basis

Accepting & Closing the customer’s calls in dedicated (Support Suit) software.

Provide guidelines regarding process to newly appointed candidates.

Handling high level customer’s calls escalations.

Worked in JEWRIA PVT LTD (Travel Company) .(11 June 2013 – December 2013.)

DESIGNATION-Airticket executive.

Handling customer’s calls.

Fare Comaprison in GDS system .(Galileo)

Flight Booking From Online & other companys Portal.

IATA booking updated from GDS.(Galileo)

Cancellation.

Offlline Booking.

Worked in S.S travels .(3rd April 2014 – 25th Jul 2015)

DESIGNATION-Airticket executive.

Handling customer’s calls. Quotation given from travels portal and mail.

IATA booking updated from GDS.(Galileo)

Cancellation.

Reissue.

Refunds

Currently worked Sai Travels .(1st Aug 2015 – till)

DESIGNATION-Airticket executive.

Handling customer’s calls. Quotation given from travels portal and mail.

IATA booking updated from GDS.(Galileo & Amadeus)

Cancellation

Reissue.

Refunds

Academic Qualification:

Passed H.S.C From Maharashtra Board.

Passed S.S.C Maharashtra Board.

Passe T.Y.B.A Maharashtra Board.

Passed IATA From IITC (2013).

Personal Information:

Address:sec no : 551/A-8, Charkop Kandivali W.MUMBAI-400067

Email ID: ******@*****.***

Contact No: 996-***-****

Marital Status: Unmarried.

Languages Known: English, Hindi, and Marathi.

Regards,

(Ujwala A Kurhade)

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