Manager Sales
Resume:
LilliAna P. Ward
************@*****.***
Winston Salem, NC
Summary Statement
Multifaceted, high performer with a record of consistently achieving and exceeding revenue targets. Flexible and adaptable, having thrived in a variety of business environments. Accurate and reliable sales forecasts. Ability to multitask. Committed relationship builder, gifted communicator. Strong ability to connect, collaborate, problem solve and influence business partners at all levels. Passionate about team building through leading by example. Highly motivated and committed to brand success and aware of the need for brand focus by all business partners. Independent thinker with deep understanding of the customer. Continually focused on customer care and employees in order to ensure a winning environment for all parties.
Professional Experience
Retail Development Manager, Advanced Home Care, INC, April 2010 to present
Led the vision and strategy of building a complete retail program in Durable Medical Equipment for a leading non profit, home health care provider across five southeastern states. Completely revamped existing retail space and procured 24 new locations (1000 1500 sq. ft). Researched and met with all DME vendors and selected merchandise based on HH clinician’s and outside patient survey. Developed uniformed retail floor plans including all new fixtures and merchandised planograms. Designed and launched internal and external retail promotions and printed materials that highlighted products based on safety, comfort and wellness features. Developed multi media marketing campaigns to reach targeted demographics. Implemented inventory control systems & POS systems. Negotiated dropship programs to offset limited warehouse and retail space. Created sales associates job description and developed AHC’s first retail commission structure. Developed AHC’s first DME retail training program and trained 24 stores, including management. Successfully carried vision and retail’s mission statement to 5 state regions and over 1000 employees. Assisted in acquisitions of competitive DME retail organizations. Negotiated pricing and outsourcing for these buyouts. This accomplished retail program has resulted in achieving its goals and is an additional revenue cash category line for AHC resulting in over $20M in cash sales and $130M in insurance billing. Implemented first safety training program for retail program. Created home safety and wellness checks with retail program and retail items
Store Manager/ Kay Jewelers May 2004 Sept 2009
● Awarded Store Manager of the year in Asheboro in 2006. Promoted to higher volume Hanes Mall location to oversee 2 managers in training while simultaneously driving revenue from $2m to $3.mill in 2007. Was utilized throughout the Southeast to train and turnaround underperforming stores. Ranked number 1 for outside vendor diamond shows with vendor, Dana Jewelers. Managed staff of 12 including office staff and worked exclusively with in house bench Jewelers to create custom pieces which resulted in high volume repair and customized pieces.
Store Manager/District Manager Trainee, Pier 1 Imports, INC. Nov 2003 May 2004
● Managed Greensboro store and served as Regional Trainer for newly hired store managers Grew revenue from $2.1M to $3.3m by hiring and training new personnel and instilling the vision of “Extraordinary care.” Won regional award for Pier 1 in store credit card applications and new credit accounts consistently met. Managed retail staff of 12.
Regional VP Sales & Marketing, Western, NC American Services Sept 1999 Nov 2002
Recruited, trained and managed a team of 5 outside sales reps in a multifaceted business selling security services, temp employment services and janitorial services in an 8 county region. Responsible for interviewing and thoroughly screening all new hires to exacting standards due to the sensitive nature of the services provided to professional, retail and industrial accounts. Hired to open regional operation achieving $8 million in gross sales receipts over 3 years.
Awards/Achievement’s
● Advanced Home Care, total retail growth 310%
● Kay Jewelers, Southeast Region, Store of the Year 2006. Recognized for high producer of Dana Austine shows
● Pier One, chosen to be in District Manager Program, Dallas TX
● Unilever, Elizabeth Arden Account Executive, Top ten producer nationally in Southeast and New York City regions in 1993-94
● Crystal Brands, Corporate Trainer, 2 years consecutive, 1989 1990
Education
High Point University, High Point NC
Marketing Concentration
Gemological Institute of America
Accredited jewelry Professional Program
Affiliations and Community Involvement
● Joy Prom, Winston Salem, NC
Chief Event, Decorating and fundraiser
● Accomplished Public Speaker
● Member of Toastmasters, WNC
● Thomas Wolfe house Speaker/Fundraiser
● Biltmore House and Gardens Public speaker
● Buncombe and Rowan Animal Shelters Fundraiser/Public Speaker
Chamber of Commerce, Asheville, NC
● Nominated for prestigious “Athena Award”, 2003
● Member of Who’s who among WNC business women, 2003
References available upon request
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